Our Latest News & Blog Posts

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April 14, 2021

Is Your Customer Support Process A Maze or Amazing?

Customer support hasn’t kept up with the tech, instead too many customer support processes are too much like a maze, rather than amazing. So, what does a (metaphorical) customer support maze look like?
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Is Your Customer Support Process A Maze or Amazing?
Building the Ultimate Work (from home) Force
March 31, 2021
Building the Ultimate Work (from home) Force
As a growing business, we have been through many changes within the last year, so we have some tips on maximising the work from home set up.
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How Happy Support Equals Happy Customers
March 17, 2021
How Happy Support Equals Happy Customers
Your customers' experience is crucial to the growth of your business. An acquisition costs around 600% more than a retention, on average. A happy, proactive and passionate customer support team will ensure your customers know your business values them.
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We have launched our SaaSy Monthly Newsletter!
April 15, 2021
We have launched our SaaSy Monthly Newsletter!
We have launched our SaaSy Monthy Newsletter! We can't wait to share all of our updates, news and special offers with you!
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Common Myths about Outsourced Customer Support Debunked! 
March 3, 2021
Common Myths about Outsourced Customer Support Debunked! 
For a growing business, who wants to take care of their customers, but doesn't have the time or the resource to create a full customer support team, partnering with an expert outsourced customer support team could be the reason for highly satisfied, engaged and returning customers.
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Is your business too small to outsource?
February 18, 2020
Is your business too small to outsource?
A common misconception in today's market is that outsourced customer support is a service catered towards larger businesses. Think again!
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Announcing our Intercom Partnership!
February 18, 2020
Announcing our Intercom Partnership!
Customer relationships have always been the cornerstone of business success and you can’t build great customer relationships without great experiences and personal communication. That's why today we're excited to announce our partnership with Intercom!
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Why is 2021 the Year to Focus More Than Ever on Customer Support?
February 1, 2021
Why is 2021 the Year to Focus More Than Ever on Customer Support?
In 2020 businesses had to adapt at unprecedented speed to the new reality of a global pandemic, lockdown, social distancing, working from home and more. As we enter 2021, we are all bracing ourselves for more significant changes.
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How easy is it to outsource your customer support?
January 19, 2021
How easy is it to outsource your customer support?
Immediate questions companies face when considering outsourcing their customer support is ‘how will outsourcing affect the way I run my business?’ and ‘how can I trust an external team to accurately represent my brand?’
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SaaS customer service: the good, the bad, and 5 key lessons for SaaS business owners everywhere
January 6, 2021
SaaS customer service: the good, the bad, and 5 key lessons for SaaS business owners everywhere
When you run a SaaS business, every unhappy customer is just one click away from unsubscribing. That’s why you need to deliver quality customer service and support, 7 days a week.
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7 Essential Customer Support KPIs (including some that you haven’t considered)
November 4, 2020
7 Essential Customer Support KPIs (including some that you haven’t considered)
You’ve probably got goals and objectives coming out your ears. Whether it’s market share and penetration, active users, profit margins, CSAT or NPS — numbers and metrics are essential for evaluating, and achieving, success.
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The SaaSy People launches new My SaaSy Portal
August 3, 2020
The SaaSy People launches new My SaaSy Portal
PRESS RELEASE – Birmingham, UK / August 3, 2020 – The SaaSy People today announces the launch of their My SaaSy Portal, a dedicated portal allowing their customers to view service analytics as well as managing various aspects of their account.
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Supporting your customers is fundamental to your businesses COVID-19 recovery
July 13, 2020
Supporting your customers is fundamental to your businesses COVID-19 recovery
Ensuring a swift business recovery from COVID-19 is a priority for many right now. Considerations must go far beyond adjustments to marketing. Your recovery plan must extend to your customer service/support offering, your website, social channels, customer-facing staff, and more.
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6 Actionable Ways To Improve Your NPS Score And Gather Actionable Feedback
March 12, 2020
6 Actionable Ways To Improve Your NPS Score And Gather Actionable Feedback
Net Promoter Score (NPS) should be much more than just collecting scores from your customers. You should, of course, keep track of your score and any changes - but the most important and often overlooked element of NPS is the qualitative feedback that gives you the why behind the score.
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How to measure and reduce churn in your SaaS businesss
February 27, 2020
How to measure and reduce churn in your SaaS businesss
Churn is one of the most vital metrics to track in any SaaS business. Spending money on marketing to acquire new customers only to then lose them is neither efficient nor scalable. Positive net churn alongside scalable growth enables any startup to grow exponentially.
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6 Reasons You Should Use Live Chat In Your SaaS Business
February 13, 2020
6 Reasons You Should Use Live Chat In Your SaaS Business
Live chat is fundamental to delivering an outstanding customer experience. In the blog post, we look at the top 6 reasons your SaaS businesses should be using live chat to communicate with your customers.
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How to grow your business faster using outsourced customer support
February 6, 2020
How to grow your business faster using outsourced customer support
Reliable customer support is essential for any business, irrespective of size. Operating an in-house support team can be expensive and even unsustainable for many companies. An ideal solution is to outsource. Below are just some of the ways you can grow your business faster using outsourced customer
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The SaaSy People Announces The Launch of Its Support as a Service offering
January 8, 2020
The SaaSy People Announces The Launch of Its Support as a Service offering
PRESS RELEASE – Birmingham, UK / January 6, 2020 – The SaaSy People today announces the launch of its UK based Support as a Service offering. The SaaSy People works with Software as a Service (SaaS) companies looking to differentiate their customer experience.
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