Our Latest News & Blog Posts

The SaaSy People recognised as monday.com’s Rising Star of the Year

The SaaSy People was among 16 global partner award recipients during the Annual monday.com Partner Summit. Recipients were selected for their exceptional contributions brought to monday.com’s customers over the past year.

The SaaSy People recognised as monday.com’s Rising Star of the Year

Conquer Customer Service 2025: The AI-Powered Playbook

March 11, 2025

Conquer Customer Service 2025: The AI-Powered Playbook

The SaaSy People, in partnership with Intercom, are hosting a webinar on April 1st at 2PM to explore the transformative impact of artificial intelligence (AI) on customer service.

Revolutionise Your Customer Service: Join Us in London for Intercom's 2025 Transformation Report Launch!‍

March 4, 2025

Revolutionise Your Customer Service: Join Us in London for Intercom's 2025 Transformation Report Launch!‍

The world of customer service is evolving at breakneck speed. Traditional trends are fading, and a new transformation era is upon us. That's why we're thrilled to invite you to an exclusive in-person event in London to unveil the groundbreaking Intercom 2025 Customer Service Transformation Report.

Zendesk for Employee Services: A Game Changer for HR

February 20, 2025

Zendesk for Employee Services: A Game Changer for HR

Zendesk is a well-known name in the customer service world, but did you know they also offer a powerful solution for employee services? Zendesk for Employee Services is designed to help HR teams deliver exceptional support to employees, from onboarding to leave requests and everything in between.

The Future of Customer Experience (CX): Five Trends to Watch

February 4, 2025

The Future of Customer Experience (CX): Five Trends to Watch

The customer experience (CX) landscape is rapidly evolving, driven by advancements in artificial intelligence (AI). Companies who are swiftly adopting AI and integrating it into their CX strategies are pulling ahead and realising tremendous value from AI-based solutions.

The SaaSy People Elevate Partnership Status With monday.com, Achieving Platinum Partner, Advanced Delivery Partner & CRM Specialist Status

January 22, 2025

The SaaSy People Elevate Partnership Status With monday.com, Achieving Platinum Partner, Advanced Delivery Partner & CRM Specialist Status

Today, The SaaSy People, a leading provider of monday.com implementations, configurations, migrations and optimisations, announced the achievement of Platinum Partner, Advanced Delivery Partner & CRM Specialist status with monday.com.

🎉 We're Expanding! The SaaSy People Lands in Reading 🎉

January 9, 2025

🎉 We're Expanding! The SaaSy People Lands in Reading 🎉

We're thrilled to announce that The SaaSy People is opening a brand new office in Reading! We're spreading our wings in this awesome tech hub. Reading is buzzing with energy and bursting with talent, but more importantly, it aligns perfectly with our core values.

monday CRM: Your Perfect Match 💖

January 7, 2025

monday CRM: Your Perfect Match 💖

Still looking for "the one"? We're giving you the chance to fall in love with monday CRM with an extended free trial available now until 14th February! ❤️

2024: The SaaSy People WRAPPED! 🎉

December 18, 2024

2024: The SaaSy People WRAPPED! 🎉

Wow, what a year it's been! As the curtain closes on 2024, we're taking a moment to reflect on the incredible journey we've shared with all of you.

12 Days of Zendesk: Unwrap the Gift of Exceptional Customer Experience

November 5, 2024

12 Days of Zendesk: Unwrap the Gift of Exceptional Customer Experience

This Christmas, The SaaSy People and Zendesk are offering a valuable gift to your business with our '12 Days of Zendesk' promotion. From December 1st to December 12th, you can unwrap demos, resources, insights from the latest Zendesk Trends Reports, and a special offer designed to elevate CX...

The SaaSy People Awarded Government G-Cloud 14 Framework Contract

October 29, 2024

The SaaSy People Awarded Government G-Cloud 14 Framework Contract

We're excited to share that The SaaSy People has been awarded a place on the G-Cloud 14 framework! This means we can now offer our services to public sector organisations across the UK.

Don't Leave Your SaaS In A Frightful Mess: A Guide to Taming the Chaos

October 15, 2024

Don't Leave Your SaaS In A Frightful Mess: A Guide to Taming the Chaos

Just as humans need regular checkups to stay healthy, your SaaS (Software as a Service) needs regular health checks to ensure it performs optimally and provides a great experience for your teams and customers...

The SaaSy People Proudly Sponsor Intercom Pioneer 2024!

September 25, 2024

The SaaSy People Proudly Sponsor Intercom Pioneer 2024!

We are proud to announce our sponsorship of Intercom Pioneer 2024. Pioneer promises to focus less on the future and more about how you can benefit from Intercom’s technology today, whilst launching what will be the most advanced customer service AI agent to date!

SaaSy x monday.com Present: Access All Areas

September 15, 2024

SaaSy x monday.com Present: Access All Areas

Unlock the full potential of monday.com at our final event SaaSy x monday event of the year! On Thursday, October 24th, from 11am to 1pm at the new SaaSy HQ in Birmingham, this "Access All Areas" experience is tailor-made for anyone keen to discover how monday.com can revolutionise their business...

Beyond Ticketing: Zendesk's Power for a Thriving Workplace

August 8, 2024

Beyond Ticketing: Zendesk's Power for a Thriving Workplace

Join us live on Tuesday 17th September, to go Beyond Ticketing: Zendesk's Power for a Thriving Workplace. Learn best practices for optimising your Zendesk set-up to enhance internal functions and streamline processes.

The SaaSy People Proudly Sponsors monday.com's Elevate 2024

July 31, 2024

The SaaSy People Proudly Sponsors monday.com's Elevate 2024

The SaaSy People, a leading provider of SaaS implementation and consultancy services, is thrilled to announce its sponsorship of monday.com's Elevate 2024, the company's premier annual event. The conference will take place on September 11th and 12th at ExCeL London...

The Remote Work Revolution: Reimagining the Employee Experience

July 25, 2024

The Remote Work Revolution: Reimagining the Employee Experience

For several compelling reasons, Employee Experience (EX) is becoming a strategic imperative for business leaders. It isn’t just about perks and freebies! EX is a way for businesses to thrive in a competitive and dynamic environment. So, how can you build a positive workplace culture that drives...

The SaaSy People Achieve monday.com Gold Partner Status

July 17, 2024

The SaaSy People Achieve monday.com Gold Partner Status

The SaaSy People, a leading provider of SaaS implementation and consultancy services, today announced they have achieved Gold Partner status with monday.com, a leading Work OS platform that empowers teams to run their entire business with confidence. This recognition underscores The SaaSy People's u

Customer Support on Autopilot: Is AI the Future?

June 19, 2024

Customer Support on Autopilot: Is AI the Future?

To cover more channels and meet the modern customer demand, the obvious answer is to add more trained employees to deliver great customer service, right? Wrong, with cost pressures rising as quickly as service expectations, it isn't a sustainable option. So, how can AI be effectively implemented?

Join us and Unleash The Power of monday.com!

May 22, 2024

Join us and Unleash The Power of monday.com!

Following our sold-out event in April, we’re back for round 2. We are excited to host an exclusive afternoon showcasing how you can improve your project management, sales processes, and development lifecycle and turn your ideas into reality.

SaaSy Experts on Demand - Managed Services

May 15, 2024

SaaSy Experts on Demand - Managed Services

Building a robust tech stack is essential for business success; however, maintaining and adapting your tech is where the gear shift occurs. Purchasing licences is just the beginning of utilising your tech stack for revenue generation and efficiency enhancements...

New Ways Of Working: Project & Process Management‍

April 23, 2024

New Ways Of Working: Project & Process Management‍

Since COVID-19, hybrid and remote working have become the new normal, increasing employee satisfaction and work-life balance. For many, this has been hugely beneficial; according to HR Grapevine, 71% of UK workers say having a good work-life balance is the main reason for job satisfaction...

Optimise your project management and sales process in 2024 with monday.com!

March 12, 2024

Optimise your project management and sales process in 2024 with monday.com!

We are excited to host an exclusive afternoon to showcase how you can improve your project management and sales process.Join us on Wednesday 17th April, for an exclusive gathering to share invaluable insights on how monday.com can fuel your business growth!

#getsaasy Up Snowdon

March 5, 2024

#getsaasy Up Snowdon

‍"At The SaaSy People, we believe mental health support isn't just a workplace initiative; it's a core value. That's why we're hiking Snowdon – to raise awareness and demonstrate our commitment to building a resilient, supportive community." - Reece Couchman, Founder & CEO.

Innovation Through Collaboration: monday work management‍

February 28, 2024

Innovation Through Collaboration: monday work management‍

Let’s start from the beginning. In an ideal world, businesses want to create an environment where their teams can converse, clearly understand how to achieve tasks and manage task progression while allowing cross-collaboration efforts to drive innovation. What if we could create that ideal world?

Unlocking Business Success: Offering Quality Products & Service

February 14, 2024

Unlocking Business Success: Offering Quality Products & Service

Quality directly impacts customer satisfaction; businesses offering high-quality products and services will retain existing customers while winning new business; let’s explore SaaSy’s best practices for delivering quality and how this translates to your business.

Elevating Experience, Efficiency and Expansion With SaaSy AI‍

January 31, 2024

Elevating Experience, Efficiency and Expansion With SaaSy AI‍

Most businesses are familiar with AI, along with a general understanding of its powers, intellect and functions. Last month, we launched SaaSy AI, but how does this impact your business, keep customers and employees loving your brand and fuel business growth?

Introducing SaaSy AI!

January 12, 2024

Introducing SaaSy AI!

SaaSy AI is powered by the latest advancements in Large Language Models (LLM) and generative AI; it’s a game changer in customer communication and support. Our AI-powered virtual agent can understand up to 109 languages; you can get started in hours with all the setup done for you!

How monday sales CRM Can Drive Revenue Growth

January 2, 2024

How monday sales CRM Can Drive Revenue Growth

A fluid sales process will enable further development and enhancements with time. The ability to review success and follow structured processes through the deal stages, all whilst using a centralised platform, will evolve growth areas.

2023: A Year With The SaaSy People

December 19, 2023

2023: A Year With The SaaSy People

Firstly, we’d like to thank our incredible clients, excellent partners, and exceptionally hardworking team of experts for another phenomenal year. All we have achieved wouldn’t have been possible without you...

Avoid A Nightmare Before Christmas - What would SANTA do?

November 21, 2023

Avoid A Nightmare Before Christmas - What would SANTA do?

It’s easy to become overwhelmed in the lead-up to Christmas. The aim - to avoid a nightmare before Christmas! Nobody wants to return to endless unopened customer queries, complaints and unmet goals...

Unlocking Business Success: The Art Of Onboarding Your Outsourced Customer Support Partner To Enable Growth‍

November 7, 2023

Unlocking Business Success: The Art Of Onboarding Your Outsourced Customer Support Partner To Enable Growth‍

Customer Service has been an integral area of business success for many years. It has gained increasing focus since the COVID pandemic, with more businesses turning to customer service as an essential area for business growth and success in the current climate.

Unlocking Business Success: How to Utilise CSAT as a Continuous Improvement Tool

October 19, 2023

Unlocking Business Success: How to Utilise CSAT as a Continuous Improvement Tool

It isn’t enough to obtain CSAT results without ensuring CSAT data sets are handled and mined when looking at continual improvements. For businesses to lead from a customer-centric position, they need a comprehensive view of the customer journey to obtain deep insight into what drives CX...

Unlocking Business Success: The Power of Choosing the Perfect SaaS for Customer Experience‍

October 9, 2023

Unlocking Business Success: The Power of Choosing the Perfect SaaS for Customer Experience‍

Now more than ever, businesses are refining their current Customer Support offering and enhancing their CX strategies whilst looking for innovative ways to keep customers engaged and connected to their brands.

The SaaSy People Proud To Become monday.com Channel Partner‍

October 2, 2023

The SaaSy People Proud To Become monday.com Channel Partner‍

We are proud to announce our growth with monday.com, becoming their latest Certified Channel Partner. Our Channel Partner announcement cements our belief that the monday.com platform is a true leader that can benefit companies in every sector.

How CX Can Impact Revenue Growth

September 20, 2023

How CX Can Impact Revenue Growth

Customer Experience (CX) is your customer's journey from their initial connection with your brand to their ongoing post-sale experience, focusing on how your business communicates, interacts and manages the process to meet your customer's needs continually.

Why Wellbeing-Centric Businesses Should Partner With SaaSy

September 1, 2023

Why Wellbeing-Centric Businesses Should Partner With SaaSy

Did you know our range of Customer Support and Expert Service solutions not only create lean processes but can also help you take positive steps to decrease workplace burnout and aid employee performance to improve overall employee wellbeing?

The SaaSy People announced as finalists in the UK CXA Awards 2023

August 21, 2023

The SaaSy People announced as finalists in the UK CXA Awards 2023

We are proud to announce that The SaaSy People, alongside our fantastic client FYLD, have been selected as finalists in the UK Customer Experience Awards 2023 for the Best B2B Customer Experience Award!

How To Use AI In Customer Support

August 14, 2023

How To Use AI In Customer Support

We're in the midst of an AI revolution, which may sound daunting for some. According to Zendesk, 79% of consumers believe AI has become crucial to modern customer service. AI does not mean automation only, ridding of all agents. View it more as a means of creating a lean process for CS...

Expanding Your Customer Support Team With SaaSy

July 20, 2023

Expanding Your Customer Support Team With SaaSy

Did you know The SaaSy People aren't just supporting businesses without in-house customer support teams? We can also work alongside your existing customer support teams, adding value and helping elevate the customer experience.‍

How To Elevate B2B Customer Experience

July 6, 2023

How To Elevate B2B Customer Experience

It isn't just B2C organisations that require fantastic customer support. According to Forbes, B2B customer experiences should mirror those of B2C in terms of simplicity, helpfulness, and personalisation. In today's highly competitive business landscape, exceptional customer support has become...

Looking To #getsaasy

June 27, 2023

Looking To #getsaasy

You've put in the leg work, your marketing efforts have been rewarded, and you’re recognising revenue daily; congratulations! Now is not the time to take your foot off the gas with your customers. The next phase of the customer lifecycle is critical and is more of a dealbreaker for future business..

Harnessing AI For Small Businesses

June 15, 2023

Harnessing AI For Small Businesses

AI (Artificial Intelligence) can help transform how you connect, retain and engage with your customers. The SaaSy People have implemented numerous AI implementations and optimisations to ensure businesses offer their customers the best customer experience. How can you harness AI for your business?

Fail To Plan, Plan To Fail

May 31, 2023

Fail To Plan, Plan To Fail

Do you have an upcoming event or promotion, or are you entering a historically busy period? Managing customer support during these periods should be front of mind. It's easy to focus on the business event or period itself; however, ensuring your response times remain unaffected is vital...

Protecting Our Planet

May 18, 2023

Protecting Our Planet

We are passionate about protecting our planet and are hugely proud of our commitment and achievements to date to further better the environment. In less than 12 months, we have planted 14,000 trees, funded 28 environmental projects worldwide and avoided 85.74 tonnes of CO2e...

Enhance Customer Support The SaaSy Way

May 10, 2023

Enhance Customer Support The SaaSy Way

Customer Support can seem overwhelming, and communicating multichannel with your customers may become a blessing and a curse. Great for keeping a communicative flow with your customers and informing them of your business products, services and changes, but are you needing help with overflowing inbox

Learn How To Optimize Your Sales Process With monday.com sales CRM!

May 3, 2023

Learn How To Optimize Your Sales Process With monday.com sales CRM!

On May 17th 2023, we’re giving you the lowdown on monday.com sales CRM. If you want to optimise your sales process, gain insight into why thousands of companies are switching to monday.com sales CRM, understand the unique features, and learn how to close deals faster, then this webinar is for you!

The SaaSy People Start 2023 Strong and Appoint New Chairman Chris Haggis

February 6, 2023

The SaaSy People Start 2023 Strong and Appoint New Chairman Chris Haggis

The SaaSy People today announced the appointment of Chris Haggis as their new chairman. He will work to structure SaaSy’s goals and help deliver the vision for growth in 2023.

Why outsource your customer support in 2023

December 15, 2022

Why outsource your customer support in 2023

In today’s fast-paced business environment, where 50% of consumers will switch to a competitor after one bad experience, and 80% will switch to a competitor after more than one bad experience - many companies are finding that outsourcing their customer support can provide a great number of benefits.

Recession looming? Why your customer service offering is more important than ever before

August 30, 2022

Recession looming? Why your customer service offering is more important than ever before

With fears of a recession now making headlines on an almost daily basis many businesses are looking at where they can make cost savings and efficiencies to brace themselves for what may be around the corner ...

Announcing the all new MySaaSy

August 24, 2022

Announcing the all new MySaaSy

We’re really excited to launch our brand new MySaaSy, allowing our customers to view their utilisation and remaining allowance at any time. MySaaSy also allows easy management of landing numbers, invoices and more!

August 1, 2022

Watch our 2 brand new videos!

We're delighted to launch 2 new videos showcasing SaaSy! Watch members of amazing teams explain why you should choose SaaSy, what makes an exceptional customer experience and more ...

A chat with Jamie Cooper - Part Two

July 6, 2022

A chat with Jamie Cooper - Part Two

We recently sat down with Jamie Cooper, the Vice President of Global Solutions and Delivery at Natterbox. Here is the second and final part of our chat ...

A chat with Jamie Cooper - Part One

June 22, 2022

A chat with Jamie Cooper - Part One

We recently sat down with Jamie Cooper. ‍the Vice President of Global Solutions and Delivery at Natterbox. We discussed their approach to putting the customer first, with bespoke solutions, and how ensuring that the customers experience is a positive one.

The SaaSy People named Birmingham Startup Of The Year 2022

June 17, 2022

The SaaSy People named Birmingham Startup Of The Year 2022

The SaaSy People has been named as the Birmingham Startup Of The Year at the Midlands Final of the StartUp Awards National Series 2022.

Missed Calls are Missed Opportunities

June 2, 2022

Missed Calls are Missed Opportunities

Traditionally, it has always been the sales team's job to promote, provide and process sales, and while that is still the case a lot of the time, the customer support team is now a huge proponent of new sales.

The SaaSy People named West Midlands Business Champions 2022

May 13, 2022

The SaaSy People named West Midlands Business Champions 2022

We're delighted to announce that we have been awarded the West Midlands Business Champions 2022 award in the Town & Country Business Championships!

The SaaSy People shortlisted for StartUp Awards National Series

March 30, 2022

The SaaSy People shortlisted for StartUp Awards National Series

Birmingham-based The SaaSy People has been named one of the most exciting new businesses in the region after being shortlisted as part of a brand new awards programme.‍ There was stiff competition with over 2,500 applications received ...

The SaaSy People strengthens leadership team with the appointment of Chief Operating Officer

March 10, 2022

The SaaSy People strengthens leadership team with the appointment of Chief Operating Officer

The SaaSy People today announced that Kyle Hughes has been appointed as the company’s Chief Operating Officer (COO). Hughes will support CEO Reece Couchman in executing the company’s strategy and vision to become the leading provider of UK based outsourced customer support.

How we create a Better Customer Experience with Vonage Contact Center

January 25, 2022

How we create a Better Customer Experience with Vonage Contact Center

Our CEO sat down with Vonage, one of our key partners, to discuss how we create a better customer experience using the Vonage Contact Centre platform.

Why On-shore Support Teams Are The Way Forward!

January 12, 2022

Why On-shore Support Teams Are The Way Forward!

It has become ever more clear that keeping your support local to your customers is the only way to ensure that each customer receives an exceptional experience, every time.

Phundex and The SaaSy People Partnership Announcement

November 24, 2021

Phundex and The SaaSy People Partnership Announcement

Phundex and the award-winning The SaaSy People have signed a Partnership Agreement committing resources to continuously enhance support for Phundex clients. This means that Phundex's customers have access to full online and in-person support when signing up and using the Phundex platform.

5 Minutes With Jackie Malkin

October 26, 2021

5 Minutes With Jackie Malkin

This week we spoke to Jackie Malkin, one of our amazing account supervisors, to get her view on why getting your customer support right is so important for your customers.

A Chat with Jon Harris: Part Two

October 15, 2021

A Chat with Jon Harris: Part Two

There are many elements in the customer lifecycle that could impact any given review, and the customer support experience is just as relevant as any other aspect, sometimes even more so. Primarily, support doesn't tend to deal with happy customers. You reach out to support if you have a problem.

A Chat with Jon Harris: Part One

August 26, 2021

A Chat with Jon Harris: Part One

Jon Harris has had an extensive career in the Customer Success sector and is now considered a key influencer within the CS industry. We sat down to chat to Jon about his take on the important role a Customer Success Manager plays in a modern-day business, and how their role complements the customer

Have you sorted your Christmas Customer Support coverage?

August 25, 2021

Have you sorted your Christmas Customer Support coverage?

With unprecedented sales expected, Christmas is going to be a busy time for businesses! We're here for short or long-term customer support coverage, to ensure each and every customer of yours is never left waiting and has an exceptional experience. Every time.

The SaaSy People announced a finalist at the Lloyds Bank Business Excellence Awards 2021

August 13, 2021

The SaaSy People announced a finalist at the Lloyds Bank Business Excellence Awards 2021

The SaaSy People have beaten off stiff competition to become a finalist in the New Business of the Year award in the Lloyds Bank Business Excellence Awards 2021!

5 Minutes With Reece Couchman

July 21, 2021

5 Minutes With Reece Couchman

We’re also always happy to help businesses identify how to make their customer support experience a differentiator, the answer isn’t always to outsource - a chat with us will help any business view their customer support holistically and see if outsourcing could work for their customers.

How Live Chat has Changed Customer Support Forever

July 7, 2021

How Live Chat has Changed Customer Support Forever

One of the biggest shifts we’re seeing is in how customers want to communicate with support teams. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage.

5 Minutes With - Lauren Harvey

June 9, 2021

5 Minutes With - Lauren Harvey

At The SaaSy People we have an amazing team working across a range of accounts, so we thought we would give you the chance to get to know them a little better.This week we spoke to Lauren Harvey! Lauren joined the team at the end of 2020 and is one of our brilliant dedicated agents.

The SaaSy People named Leading Experts In Nationwide Customer Support Outsourcing in the SME News UK Enterprise Awards 2021

June 7, 2021

The SaaSy People named Leading Experts In Nationwide Customer Support Outsourcing in the SME News UK Enterprise Awards 2021

The SaaSy People announced today that it has been named Leading Experts In Nationwide Customer Support Outsourcing in the SME News UK Enterprise Awards 2021. The SaaSy People work with growing companies looking to differentiate their customer experience by providing world-class customer support.

“Is your Business Ready for the Future of Customer Support” Ebook Excerpt:

May 26, 2021

“Is your Business Ready for the Future of Customer Support” Ebook Excerpt:

Our team have worked hard in creating our free, downloadable ebook “Is your Business Ready for the Future of Customer Support”. We wanted to share an excerpt with you, discussing the importance of social proof when it comes to ensuring the success of your business.

5 Minutes With - Ollie Smith

May 12, 2021

5 Minutes With - Ollie Smith

At The SaaSy People we have an amazing team working across a range of accounts, so we thought we would give you the chance to get to know them a little better.This week we spoke to Ollie Smith, who joined The SaaSy People at the end of 2019!

Case Study: How Opening your Communication Doors will lead to an Exceptional Customer Experience ... Every Time

April 28, 2021

Case Study: How Opening your Communication Doors will lead to an Exceptional Customer Experience ... Every Time

Today, we wanted to emphasise the importance of how having an open door to your customers leads to exceptional experiences. Octopus Energy have worked hard to put the customer experience first with a number of strategies

We have launched our SaaSy Monthly Newsletter!

April 15, 2021

We have launched our SaaSy Monthly Newsletter!

We have launched our SaaSy Monthy Newsletter! We can't wait to share all of our updates, news and special offers with you!

Is Your Customer Support Process A Maze or Amazing?

April 14, 2021

Is Your Customer Support Process A Maze or Amazing?

Customer support hasn’t kept up with the tech, instead too many customer support processes are too much like a maze, rather than amazing. So, what does a (metaphorical) customer support maze look like?

Building the Ultimate Work (from home) Force

March 31, 2021

Building the Ultimate Work (from home) Force

As a growing business, we have been through many changes within the last year, so we have some tips on maximising the work from home set up.

How Happy Support Equals Happy Customers

March 17, 2021

How Happy Support Equals Happy Customers

Your customers' experience is crucial to the growth of your business. An acquisition costs around 600% more than a retention, on average. A happy, proactive and passionate customer support team will ensure your customers know your business values them.

Common Myths about Outsourced Customer Support Debunked!

March 3, 2021

Common Myths about Outsourced Customer Support Debunked!

For a growing business, who wants to take care of their customers, but doesn't have the time or the resource to create a full customer support team, partnering with an expert outsourced customer support team could be the reason for highly satisfied, engaged and returning customers.

Why is 2021 the Year to Focus More Than Ever on Customer Support?

February 1, 2021

Why is 2021 the Year to Focus More Than Ever on Customer Support?

In 2020 businesses had to adapt at unprecedented speed to the new reality of a global pandemic, lockdown, social distancing, working from home and more. As we enter 2021, we are all bracing ourselves for more significant changes.

How easy is it to outsource your customer support?

January 19, 2021

How easy is it to outsource your customer support?

Immediate questions companies face when considering outsourcing their customer support is ‘how will outsourcing affect the way I run my business?’ and ‘how can I trust an external team to accurately represent my brand?’

SaaS customer service: the good, the bad, and 5 key lessons for SaaS business owners everywhere

January 6, 2021

SaaS customer service: the good, the bad, and 5 key lessons for SaaS business owners everywhere

When you run a SaaS business, every unhappy customer is just one click away from unsubscribing. That’s why you need to deliver quality customer service and support, 7 days a week.

7 Essential Customer Support KPIs (including some that you haven’t considered)

November 4, 2020

7 Essential Customer Support KPIs (including some that you haven’t considered)

You’ve probably got goals and objectives coming out your ears. Whether it’s market share and penetration, active users, profit margins, CSAT or NPS — numbers and metrics are essential for evaluating, and achieving, success.

The SaaSy People launches new My SaaSy Portal

August 3, 2020

The SaaSy People launches new My SaaSy Portal

PRESS RELEASE – Birmingham, UK / August 3, 2020 – The SaaSy People today announces the launch of their My SaaSy Portal, a dedicated portal allowing their customers to view service analytics as well as managing various aspects of their account.

Supporting your customers is fundamental to your businesses COVID-19 recovery

July 13, 2020

Supporting your customers is fundamental to your businesses COVID-19 recovery

Ensuring a swift business recovery from COVID-19 is a priority for many right now. Considerations must go far beyond adjustments to marketing. Your recovery plan must extend to your customer service/support offering, your website, social channels, customer-facing staff, and more.

6 Actionable Ways To Improve Your NPS Score And Gather Actionable Feedback

March 12, 2020

6 Actionable Ways To Improve Your NPS Score And Gather Actionable Feedback

Net Promoter Score (NPS) should be much more than just collecting scores from your customers. You should, of course, keep track of your score and any changes - but the most important and often overlooked element of NPS is the qualitative feedback that gives you the why behind the score.

How to measure and reduce churn in your SaaS businesss

February 27, 2020

How to measure and reduce churn in your SaaS businesss

Churn is one of the most vital metrics to track in any SaaS business. Spending money on marketing to acquire new customers only to then lose them is neither efficient nor scalable. Positive net churn alongside scalable growth enables any startup to grow exponentially.

Is your business too small to outsource?

February 18, 2020

Is your business too small to outsource?

A common misconception in today's market is that outsourced customer support is a service catered towards larger businesses. Think again!

Announcing our Intercom Partnership!

February 18, 2020

Announcing our Intercom Partnership!

Customer relationships have always been the cornerstone of business success and you can’t build great customer relationships without great experiences and personal communication. That's why today we're excited to announce our partnership with Intercom!

6 Reasons You Should Use Live Chat In Your SaaS Business

February 13, 2020

6 Reasons You Should Use Live Chat In Your SaaS Business

Live chat is fundamental to delivering an outstanding customer experience. In the blog post, we look at the top 6 reasons your SaaS businesses should be using live chat to communicate with your customers.

How to grow your business faster using outsourced customer support

February 6, 2020

How to grow your business faster using outsourced customer support

Reliable customer support is essential for any business, irrespective of size. Operating an in-house support team can be expensive and even unsustainable for many companies. An ideal solution is to outsource. Below are just some of the ways you can grow your business faster using outsourced customer

The SaaSy People Announces The Launch of Its Support as a Service offering

January 8, 2020

The SaaSy People Announces The Launch of Its Support as a Service offering

PRESS RELEASE – Birmingham, UK / January 6, 2020 – The SaaSy People today announces the launch of its UK based Support as a Service offering. The SaaSy People works with Software as a Service (SaaS) companies looking to differentiate their customer experience.

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