Our Latest News & Blog Posts

Join other customer success professionals receiving the latest industry insights direct to their inbox once per month.
✉️ Subscribe to our newsletter
August 1, 2022

Watch our 2 brand new videos!

We're delighted to launch 2 new videos showcasing SaaSy! Watch members of amazing teams explain why you should choose SaaSy, what makes an exceptional customer experience and more ...
Read More
Watch our 2 brand new videos!
A chat with Jamie Cooper - Part Two
July 6, 2022
A chat with Jamie Cooper - Part Two
We recently sat down with Jamie Cooper, the Vice President of Global Solutions and Delivery at Natterbox. Here is the second and final part of our chat ...
Read More
A chat with Jamie Cooper - Part One
June 22, 2022
A chat with Jamie Cooper - Part One
We recently sat down with Jamie Cooper. ‍the Vice President of Global Solutions and Delivery at Natterbox. We discussed their approach to putting the customer first, with bespoke solutions, and how ensuring that the customers experience is a positive one.
Read More
The SaaSy People named Birmingham Startup Of The Year 2022
June 17, 2022
The SaaSy People named Birmingham Startup Of The Year 2022
The SaaSy People has been named as the Birmingham Startup Of The Year at the Midlands Final of the StartUp Awards National Series 2022.
Read More
Missed Calls are Missed Opportunities
June 2, 2022
Missed Calls are Missed Opportunities
Traditionally, it has always been the sales team's job to promote, provide and process sales, and while that is still the case a lot of the time, the customer support team is now a huge proponent of new sales.
Read More
The SaaSy People named West Midlands Business Champions 2022
May 13, 2022
The SaaSy People named West Midlands Business Champions 2022
We're delighted to announce that we have been awarded the West Midlands Business Champions 2022 award in the Town & Country Business Championships!
Read More
The SaaSy People shortlisted for StartUp Awards National Series
March 30, 2022
The SaaSy People shortlisted for StartUp Awards National Series
Birmingham-based The SaaSy People has been named one of the most exciting new businesses in the region after being shortlisted as part of a brand new awards programme.‍ There was stiff competition with over 2,500 applications received ...
Read More
The SaaSy People strengthens leadership team with the appointment of Chief Operating Officer
March 10, 2022
The SaaSy People strengthens leadership team with the appointment of Chief Operating Officer
The SaaSy People today announced that Kyle Hughes has been appointed as the company’s Chief Operating Officer (COO). Hughes will support CEO Reece Couchman in executing the company’s strategy and vision to become the leading provider of UK based outsourced customer support.
Read More
How we create a Better Customer Experience with Vonage Contact Center
January 25, 2022
How we create a Better Customer Experience with Vonage Contact Center
Our CEO sat down with Vonage, one of our key partners, to discuss how we create a better customer experience using the Vonage Contact Centre platform.
Read More
Why On-shore Support Teams Are The Way Forward!
January 12, 2022
Why On-shore Support Teams Are The Way Forward!
It has become ever more clear that keeping your support local to your customers is the only way to ensure that each customer receives an exceptional experience, every time.
Read More
Phundex and The SaaSy People Partnership Announcement 
November 24, 2021
Phundex and The SaaSy People Partnership Announcement 
Phundex and the award-winning The SaaSy People have signed a Partnership Agreement committing resources to continuously enhance support for Phundex clients. This means that Phundex's customers have access to full online and in-person support when signing up and using the Phundex platform.
Read More
5 Minutes With Jackie Malkin
October 26, 2021
5 Minutes With Jackie Malkin
This week we spoke to Jackie Malkin, one of our amazing account supervisors, to get her view on why getting your customer support right is so important for your customers.
Read More
A Chat with Jon Harris: Part Two
October 15, 2021
A Chat with Jon Harris: Part Two
There are many elements in the customer lifecycle that could impact any given review, and the customer support experience is just as relevant as any other aspect, sometimes even more so. Primarily, support doesn't tend to deal with happy customers. You reach out to support if you have a problem.
Read More
A Chat with Jon Harris: Part One
August 26, 2021
A Chat with Jon Harris: Part One
Jon Harris has had an extensive career in the Customer Success sector and is now considered a key influencer within the CS industry. We sat down to chat to Jon about his take on the important role a Customer Success Manager plays in a modern-day business, and how their role complements the customer
Read More
Have you sorted your Christmas Customer Support coverage?
August 25, 2021
Have you sorted your Christmas Customer Support coverage?
With unprecedented sales expected, Christmas is going to be a busy time for businesses! We're here for short or long-term customer support coverage, to ensure each and every customer of yours is never left waiting and has an exceptional experience. Every time.
Read More
The SaaSy People announced a finalist at the Lloyds Bank Business Excellence Awards 2021
August 13, 2021
The SaaSy People announced a finalist at the Lloyds Bank Business Excellence Awards 2021
The SaaSy People have beaten off stiff competition to become a finalist in the New Business of the Year award in the Lloyds Bank Business Excellence Awards 2021! 
Read More
5 Minutes With Reece Couchman
July 21, 2021
5 Minutes With Reece Couchman
We’re also always happy to help businesses identify how to make their customer support experience a differentiator, the answer isn’t always to outsource - a chat with us will help any business view their customer support holistically and see if outsourcing could work for their customers.
Read More
How Live Chat has Changed Customer Support Forever
July 7, 2021
How Live Chat has Changed Customer Support Forever
One of the biggest shifts we’re seeing is in how customers want to communicate with support teams. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage.
Read More
5 Minutes With - Lauren Harvey
June 9, 2021
5 Minutes With - Lauren Harvey
At The SaaSy People we have an amazing team working across a range of accounts, so we thought we would give you the chance to get to know them a little better.This week we spoke to Lauren Harvey! Lauren joined the team at the end of 2020 and is one of our brilliant dedicated agents.
Read More
The SaaSy People named Leading Experts In Nationwide Customer Support Outsourcing in the SME News UK Enterprise Awards 2021
June 7, 2021
The SaaSy People named Leading Experts In Nationwide Customer Support Outsourcing in the SME News UK Enterprise Awards 2021
The SaaSy People announced today that it has been named Leading Experts In Nationwide Customer Support Outsourcing in the SME News UK Enterprise Awards 2021. The SaaSy People work with growing companies looking to differentiate their customer experience by providing world-class customer support.
Read More
“Is your Business Ready for the Future of Customer Support” Ebook Excerpt:
May 26, 2021
“Is your Business Ready for the Future of Customer Support” Ebook Excerpt:
Our team have worked hard in creating our free, downloadable ebook “Is your Business Ready for the Future of Customer Support”. We wanted to share an excerpt with you, discussing the importance of social proof when it comes to ensuring the success of your business.
Read More
5 Minutes With - Ollie Smith
May 12, 2021
5 Minutes With - Ollie Smith
At The SaaSy People we have an amazing team working across a range of accounts, so we thought we would give you the chance to get to know them a little better.This week we spoke to Ollie Smith, who joined The SaaSy People at the end of 2019!
Read More
Case Study: How Opening your Communication Doors will lead to an Exceptional Customer Experience ... Every Time
April 28, 2021
Case Study: How Opening your Communication Doors will lead to an Exceptional Customer Experience ... Every Time
Today, we wanted to emphasise the importance of how having an open door to your customers leads to exceptional experiences. Octopus Energy have worked hard to put the customer experience first with a number of strategies
Read More
We have launched our SaaSy Monthly Newsletter!
April 15, 2021
We have launched our SaaSy Monthly Newsletter!
We have launched our SaaSy Monthy Newsletter! We can't wait to share all of our updates, news and special offers with you!
Read More
Is Your Customer Support Process A Maze or Amazing?
April 14, 2021
Is Your Customer Support Process A Maze or Amazing?
Customer support hasn’t kept up with the tech, instead too many customer support processes are too much like a maze, rather than amazing. So, what does a (metaphorical) customer support maze look like?
Read More
Building the Ultimate Work (from home) Force
March 31, 2021
Building the Ultimate Work (from home) Force
As a growing business, we have been through many changes within the last year, so we have some tips on maximising the work from home set up.
Read More
How Happy Support Equals Happy Customers
March 17, 2021
How Happy Support Equals Happy Customers
Your customers' experience is crucial to the growth of your business. An acquisition costs around 600% more than a retention, on average. A happy, proactive and passionate customer support team will ensure your customers know your business values them.
Read More
Common Myths about Outsourced Customer Support Debunked! 
March 3, 2021
Common Myths about Outsourced Customer Support Debunked! 
For a growing business, who wants to take care of their customers, but doesn't have the time or the resource to create a full customer support team, partnering with an expert outsourced customer support team could be the reason for highly satisfied, engaged and returning customers.
Read More
Why is 2021 the Year to Focus More Than Ever on Customer Support?
February 1, 2021
Why is 2021 the Year to Focus More Than Ever on Customer Support?
In 2020 businesses had to adapt at unprecedented speed to the new reality of a global pandemic, lockdown, social distancing, working from home and more. As we enter 2021, we are all bracing ourselves for more significant changes.
Read More
How easy is it to outsource your customer support?
January 19, 2021
How easy is it to outsource your customer support?
Immediate questions companies face when considering outsourcing their customer support is ‘how will outsourcing affect the way I run my business?’ and ‘how can I trust an external team to accurately represent my brand?’
Read More
SaaS customer service: the good, the bad, and 5 key lessons for SaaS business owners everywhere
January 6, 2021
SaaS customer service: the good, the bad, and 5 key lessons for SaaS business owners everywhere
When you run a SaaS business, every unhappy customer is just one click away from unsubscribing. That’s why you need to deliver quality customer service and support, 7 days a week.
Read More
7 Essential Customer Support KPIs (including some that you haven’t considered)
November 4, 2020
7 Essential Customer Support KPIs (including some that you haven’t considered)
You’ve probably got goals and objectives coming out your ears. Whether it’s market share and penetration, active users, profit margins, CSAT or NPS — numbers and metrics are essential for evaluating, and achieving, success.
Read More
The SaaSy People launches new My SaaSy Portal
August 3, 2020
The SaaSy People launches new My SaaSy Portal
PRESS RELEASE – Birmingham, UK / August 3, 2020 – The SaaSy People today announces the launch of their My SaaSy Portal, a dedicated portal allowing their customers to view service analytics as well as managing various aspects of their account.
Read More
Supporting your customers is fundamental to your businesses COVID-19 recovery
July 13, 2020
Supporting your customers is fundamental to your businesses COVID-19 recovery
Ensuring a swift business recovery from COVID-19 is a priority for many right now. Considerations must go far beyond adjustments to marketing. Your recovery plan must extend to your customer service/support offering, your website, social channels, customer-facing staff, and more.
Read More
6 Actionable Ways To Improve Your NPS Score And Gather Actionable Feedback
March 12, 2020
6 Actionable Ways To Improve Your NPS Score And Gather Actionable Feedback
Net Promoter Score (NPS) should be much more than just collecting scores from your customers. You should, of course, keep track of your score and any changes - but the most important and often overlooked element of NPS is the qualitative feedback that gives you the why behind the score.
Read More
How to measure and reduce churn in your SaaS businesss
February 27, 2020
How to measure and reduce churn in your SaaS businesss
Churn is one of the most vital metrics to track in any SaaS business. Spending money on marketing to acquire new customers only to then lose them is neither efficient nor scalable. Positive net churn alongside scalable growth enables any startup to grow exponentially.
Read More
Announcing our Intercom Partnership!
February 18, 2020
Announcing our Intercom Partnership!
Customer relationships have always been the cornerstone of business success and you can’t build great customer relationships without great experiences and personal communication. That's why today we're excited to announce our partnership with Intercom!
Read More
Is your business too small to outsource?
February 18, 2020
Is your business too small to outsource?
A common misconception in today's market is that outsourced customer support is a service catered towards larger businesses. Think again!
Read More
6 Reasons You Should Use Live Chat In Your SaaS Business
February 13, 2020
6 Reasons You Should Use Live Chat In Your SaaS Business
Live chat is fundamental to delivering an outstanding customer experience. In the blog post, we look at the top 6 reasons your SaaS businesses should be using live chat to communicate with your customers.
Read More
How to grow your business faster using outsourced customer support
February 6, 2020
How to grow your business faster using outsourced customer support
Reliable customer support is essential for any business, irrespective of size. Operating an in-house support team can be expensive and even unsustainable for many companies. An ideal solution is to outsource. Below are just some of the ways you can grow your business faster using outsourced customer
Read More
The SaaSy People Announces The Launch of Its Support as a Service offering
January 8, 2020
The SaaSy People Announces The Launch of Its Support as a Service offering
PRESS RELEASE – Birmingham, UK / January 6, 2020 – The SaaSy People today announces the launch of its UK based Support as a Service offering. The SaaSy People works with Software as a Service (SaaS) companies looking to differentiate their customer experience.
Read More

Ready to get started with
The SaaSy People?

Experts in the entire customer service journey, see amazing results when you select us as your partner.

We're platform agnostic so can use your existing CRM or ticketing platform if you have one in place, or our own platform if you don't. Get started in as little as one week!

Start a live chat 💬
or
Schedule a callback 🕑
Š 2022 The SaaSy People Ltd. - All Rights Reserved - Registered in England and Wales: 12341379 - VAT Registration Number: 360 1161 44 - ICO: ZB066023