February 14, 2024
“Don’t underestimate the power of quality services. Investing in quality should be seen as just that, an investment rather than an expense, because it can help businesses succeed. Remember, it takes more than just offering a great product or service: Entrepreneurs must provide value to their customers through their goods and customer relations if they want to make a difference for their business and its prospects.” - Forbes.
Quality directly impacts customer satisfaction; businesses offering high-quality products and services will retain existing customers while winning new business; let’s explore SaaSy’s best practices for delivering quality and how this translates to your business.
Ensure Heightened CX With Supervisor Quality Checks
Our Supervisor Quality Checks are a daily, mandatory task to ensure we offer your business the best quality customer support. We spot-check volumes and interaction quality across all accounts to ensure we deliver the exceptional customer support experience you expect from us. Why? We become an extension of your business, and in doing that, we ensure we’re ticking all the boxes for you. We complete checks daily by analysing call recordings, recording volume checks and monitoring interaction quality to ensure we meet expectations and offer the quality customer support you expect.
The core benefits of offering Supervisor Quality Checks:
“Looking at the quality of the agents from SaaSy has impacted how customers and new users view our business. We currently have a 4.9 out of 5 score on Trustpilot, and the agents that SaaSy provided have helped gain these positive reviews. These scores are significant to gain new customers whilst building positive perceptions.” - Tiff Burns, CEO & Founder LuckyTrip.
The results of these checks speak for themselves! If you’re looking for a customer support partner obsessed with quality, click here.
Stay Supported With Managed Services
Customer and business needs are changing more rapidly than ever, so don’t allow meeting those needs to become challenging. It’s not uncommon for businesses to invest in tech platforms only to find that 6-12 months down the line, their platform needs aren’t aligning with the business needs. According to Forbes product requirements when up-scaling change constantly, and you need software that can adapt in a fast-paced environment. If your team builds a solution for Problem A in January, you may have moved on to Problem E by October. But are your SaaS platforms configured to meet your needs?
Say hello to SaaSy Managed Services. We’re all about efficiency, effectiveness and revenue growth. We have a host of best practices and certified partner status with Zendesk, Vonage, monday and Intercom, offering high-quality consultancy and project delivery for all 4, saving you time and effort. Opt for a SaaSy Expert to deliver enhancements and fuel your business growth. Rest easy knowing you have expert support providing troubleshooting, problem-solving and optimisation delivery whenever needed.
To learn more about how SaaSy Managed Services can aid your scaling business, click here.
Quality Service & The Impact On Customer Satisfaction
Rewinding to the beginning of this blog, we said we know quality service equates to customer satisfaction (CSAT) and trust us, we do! When choosing SaaSy as your customer support partner, we ensure CSAT is measured throughout. We’re so sure that our quality service equates to high customer satisfaction we can send CSAT surveys out to customers on your behalf.
According to Zendesk, customer satisfaction is important because it illustrates whether your customer base likes what you’re doing. Research shows that high satisfaction leads to greater customer retention, higher lifetime value, and a more substantial brand reputation. Understanding, analysing and strategising based on customer results allows for higher customer retention, high levels of customer satisfaction and continual business growth. Moreover, as your customer support partner, mining the data from CSAT surveys and understanding your customers' needs allows us to enhance and further develop the customer experience. By monitoring and measuring CSAT, we ensure we’re offering high-quality CS to your customers while allowing you to make data-driven decisions to manage customer retention, loyalty and revenue growth.
For more on utilising CSAT as a continuous improvement tool to ensure you offer a high-quality service, click here.
The Takeaway
So, what are our final thoughts on quality? For SaaSy, the proof is in the quality of our processes, services and experiences we offer our customers. Executing a high-quality service and demonstrating to customers, old and new, that we are committed to meeting their needs makes this an absolute game-changer!
Looking to #getsaasy? Don’t just take our word for it. Visit our Wall Of Love for more, click here.
