June 27, 2023
Looking to #getsaasy?
Firstly, hello! I can only assume you're here today to understand more about what #getsaasy is all about. We don't want to be the only ones to feel SaaSy; we want our customers to feel SaaSy and take customer experience to new heights.
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Let The Work Begin
You've put in the leg work, your marketing efforts have been rewarded, and you’re recognising revenue daily; congratulations! Now is not the time to take your foot off the gas with your customers. The next phase of the customer lifecycle is critical and is more of a dealbreaker for future business than you may realise. So much so, according to HubSpot, 93% of consumers were more likely to be repeat customers at companies with excellent customer service. So how do we help elevate customer service and, in turn, add to the customer experience?
#getsaasy Level 1 - Resource
Do you have the resource to manage your current customer support volumes? Are queries being handled within your organisation as effectively and efficiently as you would like if you were, in fact, the customer? With our award-winning onboarding team, we can ensure you're set up in as little as one week, and we communicate via any channels of your choice with your customers for the hours you need. Suppose you're aware of a seasonal event, bank holiday or a typically busy period and need help with an additional overflow of enquiries or queries. In that case, we can scale up or work alongside your customer support team to meet the support needs of your customers quickly and with ease.
#getsaasy Level 2 - Response
Learn by listening. Listening to and understanding the customer's needs is only one area where we excel. During your onboarding process, we will gain complete insight into your business to effectively respond to queries while maintaining the tone of voice you’ve worked hard to develop. Intercom found 88% of executives agree that customer engagement significantly impacts their organisation's bottom line. Understanding customer queries and engaging in a positive, concise and helpful manner is what our customer support agents do best, all whilst ensuring queries are taken care of promptly.
#getsaasy Level 3 - Repeat
Customer support isn't just a one-hit-wonder. It should be an ongoing strategy to aid further business growth by nurturing customers and harvesting positive relationships between your brand and your customer to lead to a continuous brand connection. Forbes researchers found that if a company's customer service is excellent, 78% of consumers will do business with a company again after a mistake. The continuous investment in your customer experience strategy is crucial to maintaining existing customer relationships and improving referral rate; as Salesforce report, 72% of customers will share their good experiences with others.
The Takeaway
So whether you're looking to start your #getsaasy journey or looking to enhance your customer experience, our team of experts are always on hand to help:
