FAQ's

What does The SaaSy People do?

The SaaSy People are a multi award-winning, ISO 27001 certified partner delivering four core services to B2C and B2B businesses worldwide: Outsourced Customer Support, Expert Services across monday.com, Intercom, Fin AI, Zendesk and Vonage, Retention as a Service (RaaS), and SaaSy Development for custom apps and integrations. Founded in 2019, we're trusted by thousands of businesses worldwide, with offices in Birmingham, Reading, Stockport and Austin, Texas.

What services does The SaaSy People offer?

We offer four core services under one roof. Outsourced Customer Support: UK-based 24/7 agents across email, live chat, voice, SMS, WhatsApp and social. Expert Services: certified implementation, migration and optimisation for monday.com (Platinum Partner), Intercom (Solution Partner of the Year 2026), Fin AI, Zendesk (Advanced Partner) and Vonage. Retention as a Service (RaaS): dedicated account managers reducing churn. SaaSy Development (Built on SaaSy): custom apps, integrations and AI features. Speak to our team about the combination that fits your business.

Where are The SaaSy People based?

We're headquartered in Birmingham (UK) with additional UK offices in Reading and Stockport, plus our US office in Austin, Texas.

Is The SaaSy People ISO 27001 certified?

Yes. The SaaSy People are ISO 27001:2022 certified, ICO registered and fully GDPR compliant. Our full security posture is published at security.thesaasypeople.com. This makes us procurement-ready for enterprise customers without additional audits.

How do I get started with The SaaSy People?

Book a free 30-minute discovery call. We'll get to know your business, the challenges you're facing and what good looks like for you. You'll leave the call with a clear view of how we'd help, how we differ from other providers, and a tailored quote within 48 hours. No hard sell, no obligation.