We have been more than pleased with the introduction of The SaaSy People into our support team.

They onboarded rapidly, developing their understanding of FYLD in order to maintain the high standards of CS we expect.

We only initially brought The SaaSy People in to aid with 1st line support and they launched themselves to 2nd line within a month.

We couldn't be happier!

FYLD

fyld.ai

The SaaSy People form an integral part of our strategy as we scale and grow.

They took the time to understand the industry we operate in and now manage the majority of our ongoing Customer Support queries quickly and effectively.

The SaaSy People are crucial as they allow our Customer Success Managers to focus on more strategic initiatives with our partners rather than being tied down by ongoing customer queries.

Triptease

triptease.com

As a start up business we weren't sure how to approach our customer service set-up, but knew we wanted it to be managed by a team with experience.

The SaaSy People made the set-up process incredibly simple and were able to launch all channels with us in a fast but professional way.

Our customer service rep got started responding to queries straight away and I've been incredibly impressed with how quickly she has got to learn the business and our Tone of Voice.

Albaray

albaray.co.uk

It’s great to be working with The SaaSy People, they understand how we work and our company’s values.

We can always rely on SaaSy and easily reach them via Slack. Great service!

Our customers haven’t noticed that we have an external partner working on our behalf.

Thank you and keep it up!

Fluid Hygiene

fluidhygiene.com