Outsourced Customer Support
Exceptional customer experiences. Every time.
Exceptional customer experiences. Every time.
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We already have vast experience in the below systems, and if yours isn't listed we will ensure we spend time getting to know it during the onboarding phase to ensure you're exact requirements are met.
- Salesforce Service Cloud
- Zendesk
- Intercom
- JIRA
- Help Scout
- Front
- Freshdesk
- Groove
Not an issue, we provide you with a complete turnkey solution that captures all of your customers support queries and logs them as individual tickets - all included in our monthly pricing!
Our Salesforce platform not only allows customers to recieve unique ticket numbers when raising a support query, it also allows you to review all support related metrics through reporting packs we share with you at a frequency of your choosing.
And, of course, CSAT surveys are included on every ticket to ensure we can course-correct if a customer isn’t completely satisfied with a resolution.
We ensure your customers are always 100% satisfied with the outcome of their support interaction with us.
We can onboard you in as little as one week, always ensuring onboarding is quick and effective.
A new feature could generate hundreds of new enquiries requiring more agents to handle them.
Receive one predictable monthly invoice for all your outsourced customer support services.
We analyse interactions to constantly improve our service, ensuring complete customer satisfaction.
We can start handling your customer support enquiries in as little as one week, using your existing tools or our Salesforce platform.
