Outsourced Customer Support
Exceptional customer experiences. Every time.
Exceptional customer experiences. Every time.
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We have vast experience in many support & ecommernce platforms, we've listed a few below. If the tool you use isn't listed we will ensure we spend time getting to know it during the onboarding phase to ensure you're exact requirements are met.
- Salesforce Service Cloud
- Zendesk
- Intercom
- JIRA
- Shopify
- WooCommerce
- Magento
- Help Scout
- Front
- Freshdesk
- Groove
... and many more!
Not a problem, we can provide you with a complete turnkey solution that captures all of your customers support queries and logs them as individual tickets - all included in our monthly pricing!
Our Salesforce platform not only allows your customers to receive unique ticket numbers when raising a support query, it also allows you to review all support related metrics through reporting packs we share with you at a frequency of your choosing.
And, of course, CSAT surveys are included on every ticket to ensure we can course-correct if a customer isn’t completely satisfied with a resolution.
We ensure your customers are always 100% satisfied with the outcome of their support interaction with us.
We can onboard you in as little as one week, documenting knowledge throughout the process.
A new feature could generate hundreds of new enquiries requiring more agents to handle them.
Receive one predictable monthly invoice for all your outsourced customer support services.
We analyse interactions to constantly improve our service, ensuring complete customer satisfaction.
See amazing results when you select us as your partner. We can start handling your customer support enquiries in as little as one week, using your existing tools or our Salesforce platform.
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