Already have a system in place?

We have vast experience in many support & ecommernce platforms, we've listed a few below. If the tool you use isn't listed we will ensure we spend time getting to know it during the onboarding phase to ensure you're exact requirements are met.

- Salesforce Service Cloud
- Zendesk
- Intercom
- JIRA
- Shopify
- WooCommerce
- Magento
- Help Scout
- Front
- Freshdesk
- Groove
- Gorgias
... and many more!

Our industry leading onboarding process will ensure you're set up for success on any system(s) you use.

Don't have a support system in place yet?

Not a problem, we can provide you with a complete turnkey solution that captures all of your customers support queries and logs them as individual tickets - all included in our monthly pricing!

Our platform not only allows your customers to receive unique ticket numbers when raising a support query, it also allows you to review all support related metrics through simple to interpret reporting.

And, of course, CSAT surveys can be included on every ticket to ensure we can course-correct if a customer isn’t completely satisfied with a resolution.

Why choose us?

We ensure your customers are always 100% satisfied with the outcome of their support interactions with us.

Support tickets responded to within SLA

Inbound calls answered within SLA

Perfectly crafted and detailed responses to customers matching your brands tone of voice

Knowledgebase continuously maintained to ensure we can advise the latest information at all times

Follow-up calls with your customers to ensure complete resolution and satisfaction

Online review moderation (Trustpilot, Review.io etc.) to maintain brand reputation

CSAT surveys to accurately measure performance and benchmark satisfaction

Why outsource?

Get started in as little as one week

Our award winning onboarding team ensures you're up and running quickly.

Scale quickly & easily

Scale up as you need. We grow with your business, ensuring we're always at the right capacity.

Every channel covered

We can communicate with your customers across all of your existing channels including social media.

Drive revenue growth

CX is the new battlefield of business. Get it right and see your revenues grow alongside customer loyalty.

By partnering with The SaaSy People you can easily build a long term solution that’s both scalable and flexible – without having to hire new in-house team members!

MySaaSy

All our customers are granted access to the all-new My SaaSy.
MySaaSy allows you to check your utilisation, view trends in support interactions, manage your telephone numbers, adjust greetings, manage your invoices and more!

Ready to get started with
The SaaSy People?

Experts in the entire customer service journey, see amazing results when you select us as your partner.

We're platform agnostic so can use your existing CRM or ticketing platform if you have one in place, or our own platform if you don't. Get started in as little as one week!