Outsourced Customer Support

Exceptional customer experiences. Every time.

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Already have a system in place?

We have vast experience in many support & ecommernce platforms, we've listed a few below. If the tool you use isn't listed we will ensure we spend time getting to know it during the onboarding phase to ensure you're exact requirements are met.

- Salesforce Service Cloud
- Zendesk
- Intercom
- Shopify
- WooCommerce
- Magento
- Help Scout
- Front
- Freshdesk
- Groove
... and many more!

Our industry leading onboarding process will ensure you're set up for success on any system(s) you use.

Don't have a support system in place yet?

Not a problem, we can provide you with a complete turnkey solution that captures all of your customers support queries and logs them as individual tickets - all included in our monthly pricing!

Our Salesforce platform not only allows your customers to receive unique ticket numbers when raising a support query, it also allows you to review all support related metrics through reporting packs we share with you at a frequency of your choosing.

And, of course, CSAT surveys are included on every ticket to ensure we can course-correct if a customer isn’t completely satisfied with a resolution.

Our industry leading onboarding process will ensure you're set up for success from Day 1.

People in kitchen
Staff member

Why choose us?

We ensure your customers are always 100% satisfied with the outcome of their support interaction with us.

Support tickets responded to within SLA
Inbound calls answered within SLA
Perfectly crafted and detailed responses to customers matching your brands tone of voice
Knowledgebase continuously maintained to ensure we can advise the latest information at all times
Follow-up calls with your customers to ensure complete resolution and satisfaction
Online review moderation (Trustpilot, Review.io etc.) to maintain brand reputation
CSAT surveys to accurately measure performance and benchmark satisfaction

Why outsource?

By partnering with The SaaSy People you can easily build a long term solution that’s both scalable and flexible – without having to hire new in-house team members!

My SaaSy Portal

All our customers are granted access to our My SaaSy Portal. Our portal allows you to check your usage, view your landing numbers, adjust greetings, manage your invoices and more!

Ready to get started with
The SaaSy People?

See amazing results when you select us as your partner. We can start handling your customer support enquiries in as little as one week, using your existing tools or our Salesforce platform.

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