Outsourced Customer Support
Exceptional customer experiences. Every time.
Exceptional customer experiences. Every time.
We have vast experience in many support & ecommernce platforms, we've listed a few below. If the tool you use isn't listed we will ensure we spend time getting to know it during the onboarding phase to ensure you're exact requirements are met.
- Salesforce Service Cloud
- Zendesk
- Intercom
- JIRA
- Shopify
- WooCommerce
- Magento
- Help Scout
- Front
- Freshdesk
- Groove
- Gorgias
... and many more!
Our industry leading onboarding process will ensure you're set up for success on any system(s) you use.
Not a problem, thanks to our partnership with Zendesk we can provide you with a complete turnkey solution that captures all of your customers support queries and logs them as individual tickets - all included in our monthly pricing!
Our platform not only allows your customers to receive unique ticket numbers when raising a support query, it also allows you to review all support related metrics through simple to interpret reporting.
And, of course, CSAT surveys can be included on every ticket to ensure we can course-correct if a customer isn’t completely satisfied with a resolution.
We ensure your customers are always 100% satisfied with the outcome of their support interactions with us.
Our award winning onboarding team ensures you're up and running quickly.
Scale up as you need. We grow with your business, ensuring we're always at the right capacity.
We can communicate with your customers across all of your existing channels including social media.
CX is the new battlefield of business. Get it right and see your revenues grow alongside customer loyalty.