Traditionally, it has always been the sales team's job to promote, provide and process sales, and while that is still the case frequently, the customer support team is now a significant proponent of new sales.
With social media providing a huge, unstoppable platform for social proof, customer support is incredibly important for growing businesses who want to stand out from the competition.
Submitted customer reviews aren’t the only type of feedback out there. Consumers follow brands on social media, read in-depth reviews on blogs and apps, and find new products through their friends, family, and influencers. And on each of these channels, they’re collecting information to form an opinion on your brand.
That's why The SaaSy People work from the premise: Missed calls are missed opportunities.
If your customers are calling for support on your product or service, they expect the best possible support.
You have to be able to provide this support. Missing calls doesn't cut it for modern customers. We're not saying that all calls have to be answered, as it can be unrealistic for a growing business to provide this coverage. However, ensuring customers don't feel cut off by lack of support is critical.
We appreciate that having someone on the phone 24/7 is costly and inefficient, so there are ways around it:
By implementing a system to ensure no calls are truly ‘missed’, your customer will be confident in the knowledge that they will be supported by you and your business.
We love seeing the impact of exceptional support, and are passionate about providing it for our clients.
At The SaaSy People, we’re experts in customer service — and we’re ready to take the weight off your shoulders.
We work with any platform and can integrate seamlessly into your business.
Our team of experienced, outsourced agents can provide both technical support and day-to-day help for each and every one of your customers.
We communicate with your customers across all of your existing channels including social media, or work with you to build new channels for your customers.
Chat to us to today to see how we can help.