The SaaSy People strengthens leadership team with the appointment of Chief Operating Officer

PRESS RELEASE – Birmingham, UK / 9th March 2022 – The SaaSy People today announced that Kyle Hughes has been appointed as the company’s Chief Operating Officer (COO). Hughes will support CEO Reece Couchman in executing the company’s strategy and vision to become the leading provider of UK based outsourced customer support.

“Kyle understands the importance of an exceptional customer experience from his background in the customer success industry,” said Couchman. “This announcement is testament to the breadth of industry knowledge and commitment to customers and our business growth that Kyle has displayed during his time with us so far. I look forward to seeing him continue to execute on our mission in his new role as COO.”

As part of the company’s continued growth and expansion, Hughes will oversee The SaaSy People’s account management, implementation, IT and sales teams, where his history in industry experience will be leveraged. 

“As many businesses look to differentiate themselves from their competitors by the customer service experience they provide, I look forward to further developing our service offering, increasing the value we deliver to our customers” states Hughes. “I am committed to delivering best in class customer service to all of our customers and driving growth at scale as the demand for our services continues to grow. We have some exciting plans for 2022 and I can’t wait to see them roll out.” 

About The SaaSy People

The SaaSy People are an award-winning 100% UK based fully managed, multi-channel outsourced customer support partner delivering exceptional customer experiences, every time. The SaaSy People delight companies' existing customer bases whilst they focus on growing their businesses. To learn more visit 

For more information, please contact:

Ellie Smeeton, 0121 312 9919,