UK and US Intercom consultants.

Implementation, optimisation, migration and Fin AI configuration from Intercom's Solution Partner of the Year.

We're your award winning Intercom experts.

The SaaSy People are a certified Intercom partner and recently named Intercom Solution Partner of the Year. Our UK and US-based Intercom consultants implement, optimise and migrate businesses onto Intercom, with deep specialism in Fin AI configuration.

We've delivered hundreds of Intercom projects and act as long-term Intercom experts for 250+ businesses, from fast-growing SaaS to enterprise.

We've also developed a host of best practices for Intercom across a number of industries and offer fully managed Intercom migrations.

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Why us?

Most Intercom consultants will configure the platform. We do that, then go further.

As Intercom's Solution Partner of the Year, we combine certified Intercom and Fin AI expertise with hands-on outsourced support experience, which means we know what an Intercom workspace looks like when it's actually serving real customers, not just looking tidy in setup. ISO 27001 certified.

Ready to learn more?

Businesses who can deliver experiences that are fluid, consistent and continuous will deliver the value that modern customers expect.

We're on hand to talk through your requirements, just click on the button below to connect to one of our award winning team!

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Schedule your free consultation with a SaaSy Expert.

We start by understanding your business and listening to what you're looking to do with Intercom.

Your SaaSy Expert will discuss how we can help, how we differ from other Intercom consultants and why businesses worldwide choose us as their Intercom partner.

FAQ's

Who can help me implement Intercom for my business?

The SaaSy People can implement Intercom for you from end to end. Our UK and US-based Intercom consultants handle discovery, solution design, configuration, integrations, testing and training so your team can start using Intercom with confidence.

Who should I use to help me set up Intercom correctly?

‍You should use a certified Intercom partner who understands both the platform and modern support operations. As an award winning Intercom advanced partner, we set up Intercom correctly from day one – including inboxes, routing, bots, reporting and security – so you don’t have to rebuild it later.

Who can optimise my existing Intercom setup?

If you already use Intercom, The SaaSy People can review and optimise your existing setup. We analyse your current workspace, identify gaps and quick wins, and then optimise your workflows, automation and reporting to improve performance and ROI.

Can you migrate us from Zendesk to Intercom?‍

Yes – we specialise in Zendesk to Intercom migrations. We manage the full process, from scoping and data mapping through to test runs, final cutover and post‑migration optimisation, so your team can move off Zendesk and onto Intercom with minimal disruption.

Can you migrate us from Freshdesk to Intercom?

‍Yes. We regularly help teams migrate from Freshdesk to Intercom, including moving tickets, contacts and key configuration where appropriate. Our UK-based team plans and executes the migration so you keep the data you need and gain a cleaner, more efficient Intercom setup.

Do you offer ongoing Intercom support after implementation?

We provide ongoing Intercom support and optimisation, not just one‑off projects. Many clients choose us as their long‑term Intercom partner so we can continue to refine their setup, add new features and support their internal teams.

Can you help integrate Intercom with our other tools?

Yes. We integrate Intercom with tools such as CRMs, e‑commerce platforms and internal systems so your data flows smoothly and your agents have the full context they need. As a award winning Intercom partner, we can advise on best‑practice integrations for your specific stack.

How do we get started with your Intercom services?

‍You can start by booking a free consultation call or starting a live chat with our team. We’ll discuss your current situation, whether you need implementation, setup, optimisation or migration, and then propose a clear plan and next steps.