Don't just take our word for it!
It’s great to be working with The SaaSy People, they understand how we work and our company’s values.
We can always rely on SaaSy and easily reach them via Slack. Great service! Our customers haven’t noticed that we have an external partner working on our behalf.
Thank you and keep it up!
The SaaSy People form an integral part of our strategy as we scale and grow.
They took the time to understand the industry we operate in and now manage the majority of our ongoing Customer Support queries quickly and effectively.
The SaaSy People are crucial as they allow our Customer Success Managers to focus on more strategic initiatives with our partners rather than being tied down by ongoing customer queries.
The team at The SaaSy People have transformed our customer service.
We're able to rely on them for a consistent and friendly service which has helped us improve our customer satisfaction.
We now have many 5-star reviews simply because of their excellent service!
Corona Test Centre
Making the move to The SaaSy People has been a game-changer for us as we had struggled under the weight of excess service calls for months and were stretched to breaking point.
It is great to be back focusing on the business and having a reliable partner to manage the customer service requirements of our clients.
We would certainly recommend The SaaSy People.
We've worked with The SaaSy People for around a year now. It's been a great experience!
We'd previously tried other outsourced agents but we found the customer experience to be less than satisfactory with them.
With The SaaSy People, they've actually taken the time to understand our business and allocate their own resource accordingly. I have a good relationship with the people who help me out and it feels like an internal team.
We have been more than pleased with the introduction of The SaaSy People into our support team. They onboarded rapidly, developing their understanding of FYLD in order to maintain the high standards of CS we expect.
We only initially brought The SaaSy People in to aid with 1st line support and they launched themselves to 2nd line within a month. We couldn't be happier!
The SaaSy People have been an amazing partner to work with on a new project. They have been proactive, knowledgeable and the team are always ready to go above and beyond to support us with an ever changing scope. With experience in a multitude of areas, all aspects of support and development are covered.
It has been a real pleasure to work with the team at SaaSy and I cannot recommend The SaaSy People highly enough.
As a start up business we weren't sure how to approach our customer service set-up, but knew we wanted it to be managed by a team with experience. We also knew we wanted to offer our customers multiple contact methods from social media to email and also a dedicated phone line.
The SaaSy People made the set-up process incredibly simple and were able to launch all channels with us in a fast but professional way. Our customer service rep got started responding to queries straight away and I've been incredibly impressed with how quickly she has got to learn the business and our Tone of Voice.
I'd thoroughly recommend The SaaSy People to any new business who feels daunted at the prospect of managing customer services and who wants to make sure their customers are in safe hands!
Great company to work with. Would certainly recommend them.
Three Sixty Optical
The SaaSy People are doing a great job!
With their help we were immediately able to completely delegate our support tasks. Which freed up 3-4 hours per day to work on improving our product. Beforehand we only looked into the support inbox 2 times per day to minimize interruptions, naturally this increased response times.
With the help of The SaaSy People our customers now receive an answer in a timely manner, which helps improve our overall customer experience.
We would definitely recommend The SaaSy People!