Pricing
Our transparent & fixed costs ensure a predictable invoice.
Our transparent & fixed costs ensure a predictable invoice.
Please select the service you're looking for below to view our pricing!
Planning and timely execution are key to our success, we use monday.com across our business to ensure we're always on track.
We've used Intercom since the day the business was founded to ensure we're always contactable.
We're also a proud Intercom Service Partner.
Real time communication is vital for us, all powered by Slack. We also share external Slack channels with our customers for instant communication.
To ensure we handle calls within SLA and provide callers with an exceptional experience when calling, we utilise the Vonage CCaaS solution.
Our day to day employee experience is powered by Zelt, ensuring seamless onboarding, compliance & continuous development for all our teams.
The fully integrated suite help us ensure our teams are always fully effective. We also utilise a number of integrations to ensure maximum productivity.
We pride ourselves on never asking our customers the same question twice, Archbee ensures we maintain this promise.
Our AI thinking partner, used for research, writing, coding, analysis & strategy, accelerating our internal teams without replacing the human touch.
Pricing depends on the service. Outsourced Customer Support starts from £1,599 per month for a shared agent and £3,099 per month for a dedicated agent. Expert Services projects start from £995 per day for a certified consultant. Managed Services starts from £49 per hour for ongoing platform administration. Tailored quotes are provided within 48 hours of your enquiry.
We offer two Customer Support models. The Shared Agent plan starts from £1,599 per month and gives you a team member working on your account for a set number of hours per week, supporting email, phone, live chat and social media. The Dedicated Agent plan starts from £3,099 per month and gives you a named team member working on your account 8 hours a day, 5 days a week across any channels you choose, including review moderation and proactive support. Both include onboarding, training, QA and account management as standard.
Expert Services is project-priced at £995 per day for a certified SaaSy consultant. Day rate covers discovery, build, configuration, training and handover for Zendesk, monday.com, Intercom, Fin and Vonage implementations, migrations, optimisations and health checks. Project length depends on scope and is agreed upfront, with a fixed-price option available for well-defined projects.
Expert Services is project-based work with a defined scope, billed at a day rate. It's typically used for one-off implementations, migrations or platform health checks. Managed Services is ongoing platform administration billed hourly from £49, covering continuous configuration changes, new builds, automation updates and training after your platform is live. Many clients start with Expert Services for the initial build and move to Managed Services for ongoing optimisation.
Customer Support engagements run on standard service agreements, typically 12 months as standard with options to flex capacity within the term. Expert Services projects are scoped per engagement with no ongoing commitment. Managed Services runs on a rolling monthly basis with hours flexed to your needs each month. Longer commitments unlock preferential rates across all services.
Yes, longer-term commitments across Customer Support and Managed Services unlock preferential rates, and bundled engagements (for example, an Expert Services implementation followed by ongoing Managed Services) are priced more favourably than buying each separately.
Yes. For enterprise clients with complex requirements, multi-region cover, dedicated leadership or volumes above 10,000 tickets per month, we offer bespoke commercial structures including volume-based pricing, ramp-up models and dedicated infrastructure. The same applies to large-scale Expert Services programmes spanning multiple platforms or geographies.
Focus on what you do best and leave the rest to us. We provide expert support and turnkey solutions for businesses of all sizes, across all industries around the world.
See amazing results when you select us as your partner.
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