Outsourced Customer Support Pricing Comparison
Pricing
Transparent and competitive pricing.
Unlike other outsourcing partners, we publish our pricing right here on our website.
Transparent and competitive pricing.
Unlike other outsourcing partners, we publish our pricing right here on our website.
Starting price for a shared team member working on your account for a set number of hours over 5 days a week based in the UK. Supporting your customers via email, phone and live chat.
This model is best for businesses looking for a lower fixed cost per month and have a predictable number of interactions.
Starting price for a dedicated team member working 8 hours per day, 5 days a week based in the UK. Supporting your customers using any channels you choose.
This model is best for businesses with varying interaction volumes, who want agents dedicated to their account.
Our Dedicated Agents are an extension of your business.
Take a look at our SaaSy for Startups program to see how eligible startups can receive 50% off our Shared Agent plan for up to 12 months.
Learn more >Many of our customers utilise our services over the weekend and through the night.
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We can onboard you in as little as one week, always ensuring onboarding is quick and effective.
A new feature could generate hundreds of new enquiries requiring more agents to handle them.
Receive one predictable monthly invoice for all your outsourced customer support services.
We analyse interactions to constantly improve our service, ensuring complete customer satisfaction.
Salesforce is a cornerstone of our business. We utilise both Sales & Service Cloud, ensuring a fully connected customer journey.
We've used Intercom since the day the business was founded, we're now a proud Intercom Service Partner.
Real time communication is vital for us, we also share external Slack channels with our customers for instant communication.
To ensure we handle calls within SLA and provide callers with an exceptional experience we utilise Vonage CCaaS.
Our day to day employee experience is powered by HR Partner, covering onboarding to continuous development and everything in between.
The fully integrated suite help us ensure our teams are always fully effective. We also utilise a number of integrations to ensure maximum productivity.
We pride ourselves on never asking our customers the same question twice, Archbee ensures we maintain this promise.
Planning and timely execution are key to our success, we use Monday.com across our business to ensure we're always on track.
We can start handling your customer support enquiries in as little as one week, using your existing tools or our Salesforce platform.
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