Pricing
Our transparent & fixed monthly costs ensure a predictable invoice.
Unlike other outsourcing partners, we publish our pricing right here on our website.
Our transparent & fixed monthly costs ensure a predictable invoice.
Unlike other outsourcing partners, we publish our pricing right here on our website.
Starting price for a shared team member working on your account for a set number of hours 5 days a week based in the UK. Supporting your customers via email, phone, live chat and social media.
This model is best for businesses looking for a lower fixed cost per month and have a predictable number of interactions.
Starting price for a dedicated team member working 8 hours per day, 5 days a week based in the UK. Supporting your customers using any channels you choose.
This model is best for businesses with varying interaction volumes, who want agents dedicated to their account that can perform a number of activities including proactive support.
Take a look at our SaaSy for Startups program to see how eligible startups can receive 50% off our Shared Agent plan for up to 12 months!
Learn more >Many of our customers utilise our services over the weekend and through the night. Our UK based reps are online 24/7.
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Our award winning onboarding team ensures you're up and running quickly.
Scale up as you need. We grow with your business, ensuring we're always at the right capacity.
We can communicate with your customers across all of your existing channels including social media.
CX is the new battlefield of business. Get it right and see your revenues grow alongside customer loyalty.
Salesforce is a cornerstone of our business. We utilise both Sales & Service Cloud, ensuring a fully connected customer journey.
We've used Intercom since the day the business was founded, we're now a proud Intercom Service Partner.
Real time communication is vital for us, we also share external Slack channels with our customers for instant communication.
To ensure we handle calls within SLA and provide callers with an exceptional experience we utilise Vonage CCaaS.
Our day to day employee experience is powered by Personio, ensuring seamless onboarding and continuous development for all our teams.
The fully integrated suite help us ensure our teams are always fully effective. We also utilise a number of integrations to ensure maximum productivity.
We pride ourselves on never asking our customers the same question twice, Archbee ensures we maintain this promise.
Planning and timely execution are key to our success, we use Monday.com across our business to ensure we're always on track.
Experts in the entire customer service journey, see amazing results when you select us as your partner.
We're platform agnostic so can use your existing CRM or ticketing platform if you have one in place, or our own platform if you don't. Get started in as little as one week!
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