A Little Bit About Us
Exceptional customer experiences. Every time.
Exceptional customer experiences. Every time.
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We partner with growing businesses that want to ensure they continue to provide a consistently high level of support for existing customers whilst they continue to attract new customers.
We can handle all of your customer support enquiries via any channels you choose, at the hours you choose - our teams are online 24x7. This ensures your existing customers retain a positive impression of your business and quickly become brand advocates.
Very often growing businesses of all sizes neglect existing customers as they focus on acquiring new business, this causes existing customers to quickly become dissatisfied with service and ultimately churn - losing your business revenue.
Not only do we handle your customer support enquiries, we also share our industry knowledge and best practice with our customers, becoming your trusted advisor on how to support your customers. Often we work with you to implement additional channels for your customers to contact you via, and also look to implement processes like CSAT (Customer Satisfaction) surveys to ensure the service we're providing is always the best it can be.
Reece Couchman founded The SaaSy People in 2019 after leading the customer support organisation at NewVoiceMedia (NVM), a cloud contact centre solution, where he played a pivotal role in building the customer support function for this early-stage business through to the successful acquisition by Vonage.
Reece’s career at NVM included transitioning their support organisation to 24/7 coverage and spending 3 years in Dallas building an in-region support function.
With a strong passion for exceptional customer service Reece ensures the service we provide is always unparalleled.
We're 100% UK based and believe our motivated, highly-committed teams are the key to our success. All our representatives are full-time employees who have chosen customer support as their career.
All of our employees enjoy full access to Perkbox, which not only provides them with exclusive discounts and offers but also full access to a UK-based video GP platform.
We're proud to maintain a 5 star Glassdoor profile and have been accredited with "OpenCompany" status.
We’re located in the heart of Birmingham’s city centre, attracting amazing local talent.
We’re obsessed with the customer experience we provide, and that starts with the people we hire.
We build an in-depth knowledgebase for every customer, so we’re always improving our service.
We proudly showcase our employee satisfaction and OpenCompany status on our Glassdoor profile.
Experts in the entire customer service journey, see amazing results when you select us as your partner.
We're platform agnostic so can use your existing CRM or ticketing platform if you have one in place, or our own platform if you don't. Get started in as little as one week!
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