A Little Bit About Us
Fuel your customer loyalty & business growth. #getsaasy.
Fuel your customer loyalty & business growth. #getsaasy.
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The SaaSy People provide multi award winning onshore fully managed, multi-channel outsourced customer support & outsourced onboarding tailored for growing businesses, in a simple monthly format.
We also offer SaaSy Expert Services to implement, configure and optimise your CRM & telephony platforms. Our UK based consultants have completed numerous Zendesk, monday.com, Intercom and Vonage implementations, migrations and optimisations, alongside SaaSy Development to build the custom apps and integrations required to bridge the gap between your vision and your technology.
Focus on what you do best and leave the rest to us. We provide expert support and turnkey solutions for businesses of all sizes, across all industries around the world.
We believe that our highly-committed, motivated, and award-winning teams are the key to our success.
We are proud to say that all of our team members are direct hires, ensuring a consistent and dedicated approach to our work.
Our obsession with customer experience starts with the people we hire, and we strive to make sure every interaction is a delightful one. We've won a number of awards in recognition of our growth and service quality.
To show our commitment to our employees, we provide them with full access to Perkbox. This platform offers not only a range of exclusive discounts and offers but also full access to a UK-based video GP platform, ensuring their health and well-being are always a top priority.
Our culture of employee satisfaction is something we're very proud of. We invite you to view our Glassdoor profile where we have been accredited with "OpenCompany" status and have a 5-star rating.
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Reece Couchman founded The SaaSy People in 2019 with a mission to transform the post-sale customer experience for businesses. He previously led the customer support organization at NewVoiceMedia (NVM), a cloud contact center solution.
During Reece's time at NVM, he played a pivotal role in building the customer support function for the early-stage business, which eventually led to a successful acquisition by Vonage. Reece's career at NVM was marked by significant achievements, including transitioning their support organization to 24/7 coverage and spending three years in Dallas to build an in-region support function.
With a strong passion for exceptional service and execution, Reece ensures that the service provided by The SaaSy People is always unparalleled.
We're proud to have won a number of awards in recognition of our growth & service quality.
We’re obsessed with the customer experience we provide, and that starts with the people we hire.
We build an in-depth knowledgebase for every customer, so we’re always improving our service.
We proudly showcase our employee satisfaction and OpenCompany status on our Glassdoor profile.
Focus on what you do best and leave the rest to us. We provide expert support and turnkey solutions for businesses of all sizes, across all industries around the world.
See amazing results when you select us as your partner.
