About Us

What we do.

The SaaSy People provide multi award winning onshore fully managed, multi-channel outsourced customer support & outsourced onboarding tailored for growing businesses, in a simple monthly format.

We also offer SaaSy Expert Services to implement, configure and optimise your CRM & telephony platforms. Our UK based consultants have completed numerous Zendesk, monday.com, Intercom and Vonage implementations, migrations and optimisations.

Focus on what you do best and leave the rest to us. We provide expert support and turnkey solutions for businesses of all sizes, across all industries around the world.

Outsourced Customer Support: Our 24x7 dedicated team becomes an extension of your brand, handling everything from customer enquiries and technical troubleshooting to sales support and back-office tasks. We deliver exceptional experiences - every time, that drive customer satisfaction, loyalty, and ultimately, revenue growth.

Very often growing businesses of all sizes neglect existing customers as they focus on acquiring new business, this causes existing customers to quickly become dissatisfied with service and ultimately churn - losing your business revenue.
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Not only do we handle your customer support enquiries, we also share our industry knowledge and best practice with our customers, becoming your trusted advisor on how to support your customers. Often we work with you to implement additional channels for your customers to contact you via, and also look to implement processes like CSAT (Customer Satisfaction) surveys to ensure the service we're providing is always the best it can be.

‍Expert Services: We're certified experts in configuring and optimizing monday.com, Intercom, Zendesk and Vonage. Whether you're looking for implementation, optimisation, migration or a health check, we can help.

Who we are.

We believe our motivated, highly-committed & award-winning teams are the key to our success. All our teams are direct hires of The SaaSy People.

All of our employees enjoy full access to Perkbox, which not only provides them with exclusive discounts and offers but also full access to a UK-based video GP platform.

We're proud to showcase our Glassdoor profile and have been accredited with "OpenCompany" status.

Where we started.

Reece Couchman founded The SaaSy People in 2019 after leading the customer support organisation at NewVoiceMedia (NVM), a cloud contact centre solution, where he played a pivotal role in building the customer support function for this early-stage business through to the successful acquisition by Vonage.

Reece’s career at NVM included transitioning their support organisation to 24/7 coverage and spending 3 years in Dallas building an in-region support function.

With a strong passion for exceptional service & execution Reece ensures the service we provide is always unparalleled.
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We're here to make your customer experience a differentiator.

Award winners

We're proud to have won a number of awards in recognition of our growth & service quality.

A team who care

We’re obsessed with the customer experience we provide, and that starts with the people we hire.

Always improving

We build an in-depth knowledgebase for every customer, so we’re always improving our service.

5 star Glassdoor

We proudly showcase our employee satisfaction and OpenCompany status on our Glassdoor profile.

Ready to get started with
The SaaSy People?

Focus on what you do best and leave the rest to us. We provide expert support and turnkey solutions for businesses of all sizes, across all industries around the world.

See amazing results when you select us as your partner.