A Little Bit About Us

Picture of Founder

We Are The SaaSy People.

Founded in 2019, we're on a mission to transform the post-sale customer experience for your business.

Reece Couchman founded The SaaSy People after leading the support organisation at NewVoiceMedia (NVM), a cloud contact centre solution, where he played a pivotal role in building the customer support function for this early-stage business through to the successful acquisition by Vonage in 2019.

Reece’s career at NVM included transitioning their support organisation to 24/7 coverage and spending 3 years in Dallas building an in-region support function.

We work with companies looking to differentiate their customer experience by providing world-class customer support, onboarding and managed services to their customers.

An amazing customer service experience drives customer loyalty. Partnering with us will ensure you stay ahead of your competition.

We're here to make your customer experience a differentiator.