A Little Bit About Us

Exceptional customer experiences. Every time.

What we do.

The SaaSy People provide multi award winning onshore fully managed, multi-channel outsourced customer support & outsourced onboarding tailored for growing businesses, in a simple monthly format.

We also offer SaaSy AI, blending the most advanced AI technology into your existing customer support processes, and SaaSy Expert Services to implement, configure and optimise your CRM & telephony platforms. Our UK based consultants have completed numerous Zendesk, monday.com, Intercom, Salesforce and Vonage implementations, migrations and optimisations.

We partner with growing businesses that want to ensure they continue to provide a consistently high level of service whilst they continue to attract new customers. 

We can handle all of your customer support enquiries via any channels you choose, at the hours you choose - our teams are online 24x7. This ensures your existing customers retain a positive impression of your business and quickly become brand advocates.

Very often growing businesses of all sizes neglect existing customers as they focus on acquiring new business, this causes existing customers to quickly become dissatisfied with service and ultimately churn - losing your business revenue.
Not only do we handle your customer support enquiries, we also share our industry knowledge and best practice with our customers, becoming your trusted advisor on how to support your customers. Often we work with you to implement additional channels for your customers to contact you via, and also look to implement processes like CSAT (Customer Satisfaction) surveys to ensure the service we're providing is always the best it can be.

Who we are.

We believe our motivated, highly-committed & award-winning teams are the key to our success. All our teams are direct hires of The SaaSy People.

All of our employees enjoy full access to Perkbox, which not only provides them with exclusive discounts and offers but also full access to a UK-based video GP platform.

We're proud to showcase our Glassdoor profile and have been accredited with "OpenCompany" status.

Staff member

Where we started.

Reece Couchman founded The SaaSy People in 2019 after leading the customer support organisation at NewVoiceMedia (NVM), a cloud contact centre solution, where he played a pivotal role in building the customer support function for this early-stage business through to the successful acquisition by Vonage.

Reece’s career at NVM included transitioning their support organisation to 24/7 coverage and spending 3 years in Dallas building an in-region support function.

With a strong passion for exceptional service & execution Reece ensures the service we provide is always unparalleled.

We're here to make your customer experience a differentiator.

Ready to get started with
The SaaSy People?

Experts in the entire customer service journey, see amazing results when you select us as your partner.

CX is the new battlefield of business. Get it right and see your revenues grow alongside customer loyalty.