A Little Bit About Us
Fuel your customer loyalty & business growth. #getsaasy.
Fuel your customer loyalty & business growth. #getsaasy.
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The SaaSy People provide multi award winning onshore fully managed, multi-channel outsourced customer support & outsourced onboarding tailored for growing businesses, in a simple monthly format.
We also offer SaaSy Expert Services to implement, configure and optimise your CRM & telephony platforms. Our UK based consultants have completed numerous Zendesk, monday.com, Intercom and Vonage implementations, migrations and optimisations.
Focus on what you do best and leave the rest to us. We provide expert support and turnkey solutions for businesses of all sizes, across all industries around the world.
Outsourced Customer Support: Â Our 24x7 dedicated team becomes an extension of your brand, handling everything from customer enquiries and technical troubleshooting to sales support and back-office tasks. We deliver exceptional experiences - every time, that drive customer satisfaction, loyalty, and ultimately, revenue growth.
Very often growing businesses of all sizes neglect existing customers as they focus on acquiring new business, this causes existing customers to quickly become dissatisfied with service and ultimately churn - losing your business revenue.
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Not only do we handle your customer support enquiries, we also share our industry knowledge and best practice with our customers, becoming your trusted advisor on how to support your customers. Often we work with you to implement additional channels for your customers to contact you via, and also look to implement processes like CSAT (Customer Satisfaction) surveys to ensure the service we're providing is always the best it can be.
‍Expert Services: We're certified experts in configuring and optimizing monday.com, Intercom, Zendesk and Vonage. Whether you're looking for implementation, optimisation, migration or a health check, we can help.
We believe that our highly-committed, motivated, and award-winning teams are the key to our success.
We are proud to say that all of our team members are direct hires, ensuring a consistent and dedicated approach to our work.
Our obsession with customer experience starts with the people we hire, and we strive to make sure every interaction is a delightful one. We've won a number of awards in recognition of our growth and service quality.
To show our commitment to our employees, we provide them with full access to Perkbox. This platform offers not only a range of exclusive discounts and offers but also full access to a UK-based video GP platform, ensuring their health and well-being are always a top priority.
Our culture of employee satisfaction is something we're very proud of. We invite you to view our Glassdoor profile where we have been accredited with "OpenCompany" status and have a 5-star rating.
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Reece Couchman founded The SaaSy People in 2019 with a mission to transform the post-sale customer experience for businesses. He previously led the customer support organization at NewVoiceMedia (NVM), a cloud contact center solution.
During Reece's time at NVM, he played a pivotal role in building the customer support function for the early-stage business, which eventually led to a successful acquisition by Vonage. Reece's career at NVM was marked by significant achievements, including transitioning their support organization to 24/7 coverage and spending three years in Dallas to build an in-region support function.
With a strong passion for exceptional service and execution, Reece ensures that the service provided by The SaaSy People is always unparalleled.
We're proud to have won a number of awards in recognition of our growth & service quality.
We’re obsessed with the customer experience we provide, and that starts with the people we hire.
We build an in-depth knowledgebase for every customer, so we’re always improving our service.
We proudly showcase our employee satisfaction and OpenCompany status on our Glassdoor profile.
Focus on what you do best and leave the rest to us. We provide expert support and turnkey solutions for businesses of all sizes, across all industries around the world.
See amazing results when you select us as your partner.
