We're on a mission to transform the post-sale customer experience for your business.
Reece Couchman founded The SaaSy People after leading the support organisation at NewVoiceMedia (NVM), a cloud contact centre solution, where he played a pivotal role in building the customer support function for this early-stage business through to the successful acquisition by Vonage.
Reece’s career at NVM included transitioning their support organisation to 24/7 coverage and spending 3 years in Dallas building an in-region support function.
We work with companies looking to differentiate their customer experience by providing world-class customer support, onboarding and managed services to their customers.
An amazing customer service experience drives customer loyalty. Partnering with us will ensure you stay ahead of your competition.
We’re located in the heart of Birmingham’s city centre, attracting amazing local talent.
We’re obsessed with the customer experience we provide, and that starts with the people we hire.
We build an in-depth wiki for every client, so we’re always improving the service we provide.
We proudly showcase our employee satisfaction on our Glassdoor profile.