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The SaaSy People launches new My SaaSy Portal

PRESS RELEASE – Birmingham, UK / August 3, 2020 – The SaaSy People today announces the launch of their My SaaSy Portal, a dedicated portal allowing their customers to view service analytics as well as managing various aspects of their

Supporting your customers is fundamental to your businesses COVID-19 recovery

Ensuring a swift business recovery from COVID-19 is a priority for many right now. Considerations must go far beyond adjustments to marketing. Your recovery plan must extend to your customer service/support offering, your website, social channels, customer-facing staff, and more.

6 Actionable Ways To Improve Your NPS Score And Gather Actionable Feedback

Net Promoter Score (NPS) should be much more than just collecting scores from your customers. You should, of course, keep track of your score and any changes – but the most important and often overlooked element of NPS is the

How to measure and reduce churn in your SaaS business

Churn is one of the most vital metrics to track in any SaaS business. Spending money on marketing to acquire new customers only to then lose them is neither efficient nor scalable. Positive net churn alongside scalable growth enables any

6 Reasons You Should Use Live Chat In Your SaaS Business

Live chat is fundamental to delivering outstanding customer experience. In the blog post, we look at the top 6 reasons your SaaS businesses should be using live chat to communicate with your customers. Convenience First and foremost, live chat enables

How to grow your business faster using outsourced customer support

Reliable customer support is essential for any business, irrespective of size. Operating an in-house support team can be expensive and even unsustainable for many companies. An ideal solution is to outsource. Below are just some of the ways you can

The SaaSy People Announces The Launch of Its Support as a Service offering

The SaaSy People are a startup with a mission to transform the post-sale customer experience for Software as a Service (SaaS) companies. PRESS RELEASE – Birmingham, UK / January 6, 2020 – The SaaSy People today announces the launch of