February 18, 2026
In the rapidly evolving world of customer experience (CX), Fin has emerged as a powerhouse. It’s not just a chatbot; it’s a sophisticated AI agent capable of resolving complex queries with human-like reasoning. But as any seasoned CX leader knows, even the best technology is only as good as its implementation.
At The SaaSy People, we don’t just install Fin, we perfect it. Whether you are an Intercom power user or running your support through Salesforce or Zendesk, we ensure Fin becomes the highest-performing member of your team.
What is Fin? The AI Agent Leading the Pack
Fin is built on the latest LLM technology, designed specifically for customer support. Unlike other AI Agents, Fin:
Reasons through queries: It understands context and provides accurate answers based on your existing knowledge base.
Reduces Support Volume: Fin can resolve up to 86% of support volume instantly, freeing your human agents for high-value conversations.
Scales with You: 24/7 support across multiple languages and channels without the need to hire more staff.
One Bot, Every Platform: Fin for Salesforce and Zendesk
A common misconception is that Fin only works if you use Intercom as your primary help desk. That is no longer the case. The SaaSy People specialise in Fin for platforms, allowing you to keep your existing workflows while supercharging them with Fin’s intelligence.
Fin for Salesforce: We seamlessly integrate Fin with your Salesforce. Fin can resolve cases directly, update fields, and provide AI-generated summaries all while following your specific Salesforce routing logic and Flows.
Learn more about Fin for Salesforce here.
Fin for Zendesk: If your team lives in Zendesk, we can deploy Fin to handle tickets, emails, and live chat without a platform migration. Fin connects via API, syncs your data, and hands off to human agents in Zendesk when needed, maintaining 100% of your reporting and tags.
The SaaSy Touch: Why "Out of the Box" Isn't Enough
While Fin is powerful, it needs a strategist to truly shine. As certified Fin AI Experts, The SaaSy People provide the Fin AI formula to ensure success from day one.
1. Expert Configuration & Tone of Voice
An AI agent should sound like your brand, not a generic computer. We expertly configure Fin to match your brand’s unique voice and tone, ensuring every interaction feels personal and on-brand.
2. Knowledge Base Optimisation
Fin is only as smart as the information you give it. We don’t just point Fin at your help centre; we audit and structure your knowledge base to ensure Fin provides the most accurate, concise, and helpful answers possible.
3. Custom Actions and Tasks
We take Fin beyond simple Q&A. Through custom actions, we can enable Fin to perform tasks such as checking order statuses, processing refunds, or updating account details by connecting it to your internal systems via API.
4. Continuous Optimisation
The CX landscape changes daily. We provide ongoing managed services to monitor Fin’s performance, identify knowledge gaps, and refine its responses. We treat Fin as a living part of your team that gets smarter every single week.
Ready to Perfect Your AI Strategy?
The future of customer service is a blend of world-class AI and expert human strategy. Don't just launch a bot, launch a solution that transforms your bottom line and delights your customers.
Are you ready to #getsaaSy with Fin?
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