2025 Wrapped: Celebrating Platinum Partnership and a Year of SaaSy Customer Excellence

What a phenomenal year! As the curtains close on 2025, we at SaaSy are still buzzing from the record-breaking achievements, incredible partnerships, and global growth that have defined the past 12 months. This was the year we truly elevated our game, focusing relentlessly on delivering platinum-tier service and customer experience across continents.

Here's a look back at the most significant milestones of SaaSy's year:

Platinum Power: Kicking Off the Year with monday.com Excellence

We began 2025 with a bang! In January, we were thrilled to announce that The SaaSy People had officially achieved Platinum Partner Status with monday.com. This prestigious recognition cemented our position as a globally leading provider of monday.com implementations, migrations, and optimisations, further elevating our status as an Advanced Delivery Partner and CRM Specialist. Reaching Platinum status so early in the year set the tone for the massive growth and unwavering commitment to quality that followed.

Breaking America: Our Transatlantic Triumph

The year 2025 will forever be marked as the year The SaaSy People truly broke into the North American market, realising our long-held ambition for global expansion.

USA Expansion: Our strategic growth initiative kicked off in June with the official launch of our U.S. expansion, marked by key partnerships and the foundational steps of growing our team on the ground.

Elevate NY Gold Sponsorship: In September, we proudly became a Gold Sponsor at Elevate NYC 2025, monday.com’s premier event. Our team loved basking in the incredible energy and making fantastic connections at Elevate New York, truly showcasing SaaSy to the American market.

Pioneer Sponsorship: Building on our momentum, we were thrilled to return as a proud sponsor of Intercom Pioneer in October, connecting with AI customer service leaders and cementing our presence at a key industry event in the USA.

Dominating the UK Stage: Events and Engagement

While expanding globally, we never lost sight of our roots and continued our tradition of hosting fantastic in-person events and supporting premier industry conferences across the UK.

Elevate LDN Gold Sponsorship: In October, we announced our return as Gold Sponsors of Elevate LDN 2025. The energy, innovation, and connections made at the event in October were an absolute triumph, allowing us to engage directly with the vibrant monday.com community.

In-Person Meetups: This year, we ramped up our hosted events, creating essential networking and learning opportunities for the community:

• Our calendar kicked off in March with our exclusive online event unveiling the Intercom 2025 Customer Service Transformation Report.
• This was followed by our #getsaasy with monday.com event at Birmingham's luxurious Marco Pierre White’s.
• The highlight of our hosted calendar was the Fore-Sightful CRM event in July, which was our biggest SaaSy-hosted event to date!
• We rounded off the season with the popular SaaSy x monday.com Meetup in Reading in October.

The Core of Our Success: Quality Customer Experience

None of our global and partner success would be possible without the backbone of our operation: our phenomenal Customer Support team. In a year where customer experience has emerged as the ultimate differentiator, our team continues to deliver seamless, personalised, and proactive support. Our commitment to Retention-as-a-Service (RaaS) ensures that we are not just acquiring customers, but building lasting, loyal partnerships that are the actual engine of SaaSy’s predictable revenue and success.

Thank you to all our customers, partners, and the entire SaaSy team for making 2025 an extraordinary chapter in our story. We are incredibly excited to carry this momentum into 2026!

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