Transparent and competitive pricing.

Unlike other outsourcing partners, we publish our pricing right here on our website.

Pricing shown excludes VAT

Shared Agent

£1199 per month

Starting price for a shared team member working on your account for a set number of hours over 5 days a week based in the UK. Supporting your customers via email, phone and live chat.

This model is best for businesses looking for a lower fixed cost per month and have a predictable number of interactions.

Dedicated Agent

£2599 per month

Starting price for a dedicated team member working 8 hours per day, 5 days a week based in the UK. Supporting your customers using any channels you choose.

This model is best for businesses with varying interaction volumes, who want agents dedicated to their account.

Looking for our Virtual Receptionist packages?  Click here

Outsourced Customer Support Pricing Comparison

Outsourced Agent vs Inhouse Agent

In House
£3000+
per month
Zendesk license - £200 pm
1 FTE support agent salary - £1800 pm
Agents work equipment (computer, headset, etc.) - £200 pm
Telephony Platform - £100pm
Office space for agent - £400pm
Ongoing training costs - £150 pm
Ongoing management costs - £200 pm
Recruitment costs - £50pm

Why outsource?

Predicting the need for in-house agents is difficult and often expensive.

Scale Up On Demand

Your new feature launch could generate hundreds of new support tickets requiring more agents to handle them.

Predictable Costs

Receive one predictable monthly invoice for all your outsourced customer support services.

Continuous Improvement

We analyse interactions to constantly improve our service, ensuring your customers are always 100% satisfied.

By partnering with The SaaSy People you can easily build a long term solution that’s both scalable and flexible – without having to hire new in-house team members!