Transparent and competitive pricing.

Unlike many other outsourcing partners, we publish our pricing models right here on our website.

Shared Agent

£899 per month

Starting price for a shared team member working 5 days a week based in the UK. Supporting your customers using email and live chat. You then pay an amount per response sent or per support case, or conversation, completed and closed.

This model is best for businesses who want a lower fixed cost per month and want their monthly invoice to vary depending on the volume of requests handled.

Dedicated Agent

£2499 per month

Starting price for a dedicated team member working 8 hours per day, 5 days a week based in the UK. Supporting your customers using any channels you choose. All for a single flat monthly fee.

This model is best for businesses who want a fixed cost per month, with agents supporting customers via multiple contact methods.

Pricing Comparison

Outsourced Agent vs Inhouse Agent

In House

£3000+ per month


Support ticket system license   £150 pm

1 FTE (UK based) support agent salary   £2000 pm

Agents work equipment (computer, headset, etc.)   £200 pm

Office space for agent   £400pm

Ongoing training costs   £150 pm

Management Costs   £250pm


Setup 4-8 weeks depending on notice periods

The SaaSy People

from £899 per month 


Support ticket system license   INCLUDED

Support agent (UK based) salary   INCLUDED

Agents work equipment (computer, headset, etc.)   INCLUDED

Office space for agent   INCLUDED

Ongoing training costs   INCLUDED

Management Costs   INCLUDED

Setup in as little as 2 weeks

Why outsource?

Predicting the need for in-house agents is difficult and often expensive.

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Your new feature launch could generate hundreds of support tickets requiring more agents within hours.

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A new marketing campaign may drive a large number of new signups for your product or service, generating an increase in support requests for onboarding assistance.

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Someone on your in house team may leave unexpectedly and you need to backfill their role quickly to keep up with the volume of support requests you’re receiving.

By partnering with The SaaSy People you can easily build a long term solution that’s both scalable and flexible – without having to hire new in-house team members!