Please select the service you're looking for below to get started!

An amazing customer service experience drives customer loyalty.
‍
Our team of award-winning customer support experts match your brand's voice and ensure your customers are the service they receive.

Shared Agent

🇺🇸

$1899

per month

Starting price for a shared team member working on your account for a set number of hours 5 days a week.

Supporting your customers via email, phone, live chat and social media.

This model is best for businesses looking for a lower fixed cost per month and have a predictable number of interactions.

Dedicated Agent

🇺🇸

$3499

per month

Starting price for a dedicated team member working 8 hours per day, 5 days a week.

Supporting your customers using any channels you choose.

This model is best for businesses with varying interaction volumes, who want agents dedicated to their account that can perform a number of activities including proactive support.

Power up your start up

Take a look at our SaaSy for Startups program to see how eligible startups can receive 50% off our Shared Agent plan for up to 12 months!

Learn more >

Looking for weekend or out of hours coverage?

Many of our customers utilise our services over the weekend and through the night. Our reps are online 24/7/365.

Get a quote >

MySaaSy

All our outsourced support customers are granted access to the all-new My SaaSy.
MySaaSy allows you to check your utilisation, view trends in support interactions, manage your telephone numbers, adjust greetings, manage your invoices and more!

Outsourced Customer Support Pricing Comparison

1 Support Agent Salary

$3500 p/m

Included

Support Platform License

$99 p/m

Included

Agent Work Equipment

$249 p/m

Included

Telephony Platform

$99 p/m

Included

Office Space For Agent

$400p/m

Included

Ongoing Training Costs

$150 p/m

Included

Ongoing Management Costs

$200 p/m

Included

Recruitment Costs

$80 p/m

Included

By partnering with The SaaSy People you can easily build a long term solution that’s both scalable and flexible – without having to hire new in-house team members!

Meet our tech stack

We use best-in-class 100% cloud based software to ensure a seamless & scaleable service delivery.

Salesforce

Salesforce is a cornerstone of our business. We utilise both Sales & Service Cloud, ensuring a fully connected customer journey.

Intercom

We've used Intercom since the day the business was founded, we're now a proud Intercom Service Partner.

Slack

Real time communication is vital for us, we also share external Slack channels with our customers for instant communication.

Vonage

To ensure we handle calls within SLA and provide callers with an exceptional experience we utilise Vonage CCaaS.

Zelt

Our day to day employee experience is powered by Zelt, ensuring seamless onboarding, compliance & continuous development for all our teams.

Google Workplace

The fully integrated suite help us ensure our teams are always fully effective. We also utilise a number of integrations to ensure maximum productivity.

Archbee

We pride ourselves on never asking our customers the same question twice, Archbee ensures we maintain this promise.

Monday.com

Planning and timely execution are key to our success, we use Monday.com across our business to ensure we're always on track.

Ready to get started with
The SaaSy People?

Focus on what you do best and leave the rest to us. We provide expert support and turnkey solutions for businesses of all sizes, across all industries around the world.

See amazing results when you select us as your partner.