We handle repeatable projects directly for your customers, leaving them 100% satisfied with the outcome.
Our team will work with your customers to set out project deliverables, agree on milestones and keep them regularly updated throughout.
Regular check-ins during the project not only ensures the customer is kept informed on progress but also allows them to ask any questions they may have.
You’re kept informed on project progress via reporting packs we share with you, and similar to our Customer Support offering, we send a CSAT survey to the customer upon project completion to ensure they’re completely satisfied with the work performed.
Projects could include:
- Addition & removal of user accounts
- Reports & Analytics creation or modification
- Mass data entry or modification
- Seasonal driven activities
- Health reports and best practice
End users often favour Managed Service packages over completing the work internally as the one-off cost for the project is far less than hiring a resource internally for work that does not require a full FTE, using our Managed Service offering you can offer projects to your customers without any scheduling or resource concerns.