Outsourced Customer Support
Exceptional customer experiences. Every time.
Exceptional customer experiences. Every time.
If you're looking for an outsourced customer service partner, our 24x7 award-winning team can become an extension of your brand, handling everything from customer enquiries and technical troubleshooting to sales support and back-office tasks.
We deliver exceptional experiences - every time, that drive customer satisfaction, loyalty, and ultimately, revenue growth. By partnering with The SaaSy People, you can easily build a long-term solution that’s both scalable and flexible – without having to hire new in-house team members!
Rapid Onboarding: Get started with our award-winning onboarding team in as little as one week. We quickly capture the knowledge needed to ensure a seamless transition.
‍Scalable & Flexible Solutions: Easily adjust your support capacity to meet fluctuating demands, ensuring you always have the right resources without the overhead of in-house hiring.
‍24/7 Multi-Channel Coverage: Our dedicated teams are available around the clock, covering all your existing communication channels, including live chat, email, social media, and phone.
‍Revenue Growth & Customer Loyalty: By delivering consistently exceptional experiences, we help you drive customer satisfaction, foster loyalty, and ultimately contribute to your business's revenue growth.
‍UK-Based Expertise: Benefit from our 100% UK-based customer support agents, ensuring clear communication and a deep understanding of your customers' needs.
Seamless Integration: Whether you have an existing customer support/ticeting system or are starting from scratch, we provide seamless, all-in-one support solutions with industry-leading partners like Intercom.
‍Transparent Performance Insights: Gain valuable reports on key support metrics and customer satisfaction (CSAT) surveys, allowing you to identify trends and continuously optimize your strategy.
‍Brand Aligned Communication: We ensure perfectly crafted, detailed responses that consistently match your brand's tone of voice.
‍Proactive Support & Reputation Management: Our services include continuous knowledgease maintenance, follow-up calls for complete resolution, and online review moderation to uphold your brand's reputation.
‍MySaaSy Portal: Our exclusive MySaaSy portal provides you with real-time access to utilisation, support interaction trends, call management, invoices, and more, giving you complete control and transparency.
Our award winning onboarding team ensures you're up and running quickly.
Scale up as you need. We grow with your business, ensuring we're always at the right capacity.
We can communicate with your customers across all of your existing channels including social media.
CX is the new battlefield of business. Get it right and see your revenues grow alongside customer loyalty.
Planning and timely execution are key to our success, we use monday.com across our business to ensure we're always on track.
We've used Intercom since the day the business was founded to ensure we're always contactable.
We're also a proud Intercom Service Partner.
Real time communication is vital for us, all powered by Slack. We also share external Slack channels with our customers for instant communication.
To ensure we handle calls within SLA and provide callers with an exceptional experience when calling, we utilise the Vonage CCaaS solution.
Our day to day employee experience is powered by Zelt, ensuring seamless onboarding, compliance & continuous development for all our teams.
The fully integrated suite help us ensure our teams are always fully effective. We also utilise a number of integrations to ensure maximum productivity.
We pride ourselves on never asking our customers the same question twice, Archbee ensures we maintain this promise.
Gathering feedback from our customers and acting on it to continuously improve the service we provide is made possible by AskNicely.
Focus on what you do best and leave the rest to us. We provide expert support and turnkey solutions for businesses of all sizes, across all industries around the world.
See amazing results when you select us as your partner.
