We delight your existing customers whilst you concentrate on growing your business.
We're experts in handling SaaS customer support queries, knowing the right questions to ask at the right time to ensure your end customers issues are not only resolved but they're also left with a positive impression of your business.
Already have a support system in place?
Great, we can work with your existing ticket/case system! We already have vast experience in the below systems, and if yours isn't listed we will ensure we spend time getting to know it during the onboarding phase to ensure you're exact requirements are met.
- Salesforce Service Cloud
- Help Scout
Don't have a support system in place yet?
Not an issue, we provide you with a complete turnkey solution that captures all of your customers support queries and logs them as individual tickets - all included in our monthly pricing!
Our solution not only allows customers to track issues they have raised through a dedicated & branded support portal, it also allows you to review all support related metrics through reporting packs we share with you at a frequency of your choosing.
And, of course, CSAT surveys are included on every ticket to ensure we can course-correct if a customer isn’t completely satisfied with a resolution.
With The SaaSy People, your customers can raise issues via any channel you choose, including email, social media, live chat (in-app), and phone - either via your existing ticket system or by using ours. We strongly recommend implementing a live chat channel, as it not only allows users to speak with us instantly & directly (often reducing the time to resolution by around 75% versus email) without leaving your platform but also allows us to verify them as their details (such as name, email etc.) can be passed to us via the live chat platform automatically.