We delight your existing customers whilst you concentrate on growing your business.
We provide you with a complete turnkey solution which captures all of your customers support queries and logs them as individual tickets. Our solution not only allows customers to track issues they have raised through a dedicated & branded support portal, it also allows you to review all support related metrics through reporting packs we share with you.
And, of course, CSAT surveys are included on every ticket to ensure we can course-correct if a customer isn’t completely satisfied with a resolution.
With The SaaSy People, your customers can raise issues via any channel you choose, including email, social media, live chat (in-app) and phone. We strongly recommend implementing our live chat channel, as it not only allows users to speak with us instantly & directly (often reducing the time to resolution by around 75% versus email) without leaving your platform but also allows us to verify them as their details (such as name, email etc.) can be passed to us via the live chat widget automatically.