FAQ's

Does The SaaSy People offer 24/7 support across email, chat, and phone?

Yes. We provide 24/7 outsourced customer support via email, live chat, phone, and any other channels of your choise - with consistent SLAs across all channels. Coverage can be flexed around your peak hours and business needs.

How quickly can we go live?

Our award-winning onboarding team can get you live in as little as one week. We run a structured knowledge-capture process that covers your product, tone of voice, escalation paths, and tooling - so your customers experience a seamless transition from day one.

What size businesses do you work with?

We support businesses of every size, from fast-growing startups handling their first wave of support tickets through to mid-market and enterprise brands managing high-volume, multichannel operations across multiple regions. Whether you need one or two agents to share the load or a dedicated team of 20+ running 24/7 cover, we'll scope a solution that fits your stage, your volumes and your customers.

Can you help us improve our support tech stack?

Yes. Our Expert Services team is a certified partners for Intercom, Fin AI, Zendesk, Freshdesk, monday.com, and Vonage. We configure, optimise, and automate your support stack so your tools and agents work together at their best.

Are your agents based in the UK?

Yes, all of our outsourced customer support agents are UK-based. We are ISO 27001:2022 certified and Cyber Essentials accredited, so your customer data is always handled securely and in line with UK data protection requirements.

What industries do you work with?

We work across all industries, with particular depth in SaaS, technology, ecommerce, healthcare tech, and professional services, from seed-stage UK startups to global enterprises.