We Are The SaaSy People

Founded in 2019, we're on a mission to transform the post-sale customer experience for your business.

Reece Couchman founded The SaaSy People after leading the support organisation at NewVoiceMedia (NVM), a cloud contact centre solution, where he played a pivotal role in building the customer support function for this early-stage business through to the successful acquisition by Vonage in 2019. Reece’s career at NVM included transitioning their support organisation to 24/7 coverage and spending 3 years in Dallas building an in-region support function.

We work with companies looking to differentiate their customer experience by providing world-class customer support, onboarding and managed services to their customers.

A recent Walker study found that customer experience will soon overtake price and product as the key brand differentiator. Partnering with us will ensure you stay ahead of your competition by providing world-class customer experiences.

Want to learn more?

We're here to make your customer experience a differentiator.

Scale up and down as you need. We grow with your business and can use your existing tools.


100% UK Based

We’re located in the heart of Birmingham’s city centre, attracting amazing local talent.


A team who care

We’re obsessed with the customer experience we provide, and that starts with the people we hire.


Always improving

We build an in-depth wiki for every client, so we’re always improving the service we provide.