# The SaaSy People

> Award-winning outsourced customer support, expert SaaS platform implementation services for companies worldwide and custom development.

## About
The SaaSy People (thesaasypeople.com) provide fully managed outsourced customer support, expert implementation and optimisation services for a wide range of SaaS platforms (including monday.com, Zendesk, Intercom and Fin AI), Retention as a Service (RaaS), managed services, outsourced onboarding, and custom SaaS development (delivered as Built on SaaSy via onsaasy.com). Founded in 2019 by Reece Couchman, ISO 27001 certified, with offices in Birmingham (UK), Reading (UK), Stockport (UK), and Austin (Texas, US). All team members are direct hires. NPS score of 83.7. FT 1000 listed European growth leader. Trusted by thousands of businesses worldwide. monday.com Partner of the Year 2026. Intercom Solution Partner of the Year 2026 (globally recognised).

## Services
- Outsourced Customer Support: 24/7 agents, shared (from GBP 1,599/mo) or dedicated (from GBP 3,199/mo), covering email, phone, live chat, and social media. UK-based delivery only.
- Expert Services: Certified implementations, migrations, and optimisations across a broad SaaS stack including monday.com (Work Management, CRM, Sales, Dev, Service), Zendesk, Intercom, Fin AI and Vonage. From GBP 995/day.
- Retention as a Service (RaaS): Dedicated account managers for churn reduction and customer health monitoring.
- Managed Services: Ongoing platform management, troubleshooting, workflow automation, and optimisation for your SaaS stack. From GBP 49/hour.
- Outsourced Onboarding: Scalable customer onboarding to drive faster time-to-value.
- SaaSy Development (Built on SaaSy): Custom integrations, apps, automations, middleware and AI/LLM features. Delivered via onsaasy.com. From GBP 995/day.

## Platforms We Work With
- monday.com: Platinum Partner, Advanced Delivery Partner, Partner of the Year 2026, certified monday CRM specialist. UK/EU credentials. In the US, delivered by certified consultants from our Austin office. Work Management, CRM, Sales CRM, Dev, Service.
- Intercom: Solution Partner of the Year 2026 (global). Messenger, Inbox, workflows, reporting, integrations.
- Fin AI: Certified Fin AI expert consultants. Named Intercom's Solution Partner of the Year 2026 for Fin delivery (global). Agent configuration, knowledge sources, custom actions. Including Fin AI for Zendesk, Freshdesk, Salesforce and HubSpot via Fin for Platforms.
- Zendesk: Advanced Partner (UK). Support, messaging, automation, migrations.
- Vonage: Business Communications (VBC) and contact centre implementations.

## Geography
- UK team: Birmingham (47 Cannon Street, Arca Building, B2 5EF), Reading (2 Blagrave Street, RG1 1AZ), Stockport (53 Princes Street, SK1 1SL).
- US team: Austin, Texas (701 Tillery Street, Unit 12-1160, 78702).
- Serve UK, US and EU markets for Expert Services and SaaSy Development.
- Serve UK only for Outsourced Customer Support.

## Customer Reviews
- Customer testimonials and reviews: https://testimonials.thesaasypeople.com
- Verified reviews from customers across monday.com, Intercom, Fin AI and Zendesk implementations, plus Outsourced Customer Support.
- NPS score of 83.7.

## Key Pages
- Homepage: https://www.thesaasypeople.com
- Services Overview: https://www.thesaasypeople.com/our-services
- Outsourced Customer Support: https://www.thesaasypeople.com/outsourced-customer-support
- Pricing: https://www.thesaasypeople.com/pricing
- Expert Services: https://www.thesaasypeople.com/expert-services
- monday.com Services: https://www.thesaasypeople.com/monday
- Intercom Services: https://www.thesaasypeople.com/intercom
- Migrating to Intercom: https://www.thesaasypeople.com/migrating-to-intercom
- Fin AI Services: https://www.thesaasypeople.com/fin-ai-expert-services
- Zendesk Services: https://www.thesaasypeople.com/zendesk
- Vonage Services: https://www.thesaasypeople.com/vonage
- Freshdesk Services: https://www.thesaasypeople.com/freshdesk
- Retention as a Service: https://www.thesaasypeople.com/raas
- Managed Services: https://www.thesaasypeople.com/managed-services
- Outsourced Onboarding: https://www.thesaasypeople.com/outsourced-onboarding
- SaaSy Development: https://www.thesaasypeople.com/saasy-development
- Built on SaaSy (custom dev site): https://www.onsaasy.com
- About Us: https://www.thesaasypeople.com/about-us
- Customer Reviews & Testimonials: https://testimonials.thesaasypeople.com
- Blog: https://www.thesaasypeople.com/news-and-blog
- Contact: https://www.thesaasypeople.com/contact-us
- Blog feed (RSS): https://www.thesaasypeople.com/blog/rss.xml

## Contact
- UK: +44 121 312 9919
- US: +1 917 671 0818
- Email: hello@thesaasypeople.com