Frequently Asked Questions
1. How do we get started with The SaaSy People?
Open up a live chat with us, or give us a call on 0121 312 9919. We’ll talk through how you’re currently supporting your customers and discuss your requirements for an outsourcing partner.
From there we will share a custom proposal with you.
We can start handling your support interactions in less than 2 weeks!
2. Do we need to know exactly what we want?
No, we can work with you to develop the perfect solution to suit your needs. Whether you want us to handle a certain segment of live chats from your website, or every support enquiry your customers send – we will ensure we meet all of your requirements.
3. What methods can my customers contact you via?
We work across multiple channels to ensure your customers can always gain support via their preferred channel! We also work across a number of CRMs and Support Ticket systems.
4. Can we visit your office?
We would love that! Just let us know when works best for you and we will see you then.
5. Will you sign an NDA?
Absolutely, we can provide you with our NDA or review yours for signature before discussing your product/service.
We know planning is critical for success; we're happy to provide free consultancy to see how partnering with us will help grow your business faster.