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How easy is it to outsource your customer support?

Written by SaaSy People19th January 2021

Immediate questions companies face when considering outsourcing their customer support is ‘how will outsourcing affect the way I run my business?’ and ‘how can I trust an external team to accurately represent my brand?’ All businesses have their own processes

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SaaS customer service: the good, the bad, and 5 key lessons for SaaS business owners everywhere

Written by SaaSy People6th January 2021

When you run a SaaS business, every unhappy customer is just one click away from unsubscribing. That’s why you need to deliver quality customer service and support, 7 days a week.  And with the SaaS market growing at an annual

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Blog

7 Essential Customer Support KPIs (including some that you haven’t considered)

Written by SaaSy People4th November 2020

You’ve probably got goals and objectives coming out your ears. Whether it’s market share and penetration, active users, profit margins, CSAT or NPS — numbers and metrics are essential for evaluating, and achieving, success. And this is every inch as

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Blog

Supporting your customers is fundamental to your businesses COVID-19 recovery

Written by SaaSy People13th July 2020

Ensuring a swift business recovery from COVID-19 is a priority for many right now. Considerations must go far beyond adjustments to marketing. Your recovery plan must extend to your customer service/support offering, your website, social channels, customer-facing staff, and more.

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Blog

6 Actionable Ways To Improve Your NPS Score And Gather Actionable Feedback

Written by SaaSy People12th March 2020

Net Promoter Score (NPS) should be much more than just collecting scores from your customers. You should, of course, keep track of your score and any changes – but the most important and often overlooked element of NPS is the

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Blog

How to measure and reduce churn in your SaaS business

Written by SaaSy People27th February 2020

Churn is one of the most vital metrics to track in any SaaS business. Spending money on marketing to acquire new customers only to then lose them is neither efficient nor scalable. Positive net churn alongside scalable growth enables any

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Blog

6 Reasons You Should Use Live Chat In Your SaaS Business

Written by SaaSy People13th February 2020

Live chat is fundamental to delivering outstanding customer experience. In the blog post, we look at the top 6 reasons your SaaS businesses should be using live chat to communicate with your customers. Convenience First and foremost, live chat enables

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Blog

How to grow your business faster using outsourced customer support

Written by SaaSy People6th February 2020

Reliable customer support is essential for any business, irrespective of size. Operating an in-house support team can be expensive and even unsustainable for many companies. An ideal solution is to outsource. Below are just some of the ways you can

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The SaaSy People provide 100% UK based fully managed, multi-channel outsourced customer support tailored for growing businesses, in a simple monthly format. We also offer outsourced managed services, onboarding, virtual receptionist and live chat concierge.

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One Victoria Square
Birmingham
B1 1BD

© 2021 The Saasy People Ltd. - All Rights Reserved - Registered in England and Wales: 12341379 - VAT Registration Number: 360 1161 44

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Our Privacy Policy

The Saasy People Ltd. is located at One Victoria Square, Birmingham, B1 1BD, United Kingdom.

It is The Saasy People Ltd.'s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://thesaasypeople.com (hereinafter, "us", "we", or "https://thesaasypeople.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

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Like most website operators, The Saasy People Ltd. collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The Saasy People Ltd.'s purpose in collecting non-personally identifying information is to better understand how The Saasy People Ltd.'s visitors use its website. From time to time, The Saasy People Ltd. may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

The Saasy People Ltd. also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://thesaasypeople.com blog posts. The Saasy People Ltd. only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

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Certain visitors to The Saasy People Ltd.'s websites choose to interact with The Saasy People Ltd. in ways that require The Saasy People Ltd. to gather personally-identifying information. The amount and type of information that The Saasy People Ltd. gathers depends on the nature of the interaction. For example, we ask visitors who open a live chat with us to provide their business name, name and email address.

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Privacy Policy Changes

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